E911 Fault Samsung ASHP
@northumberland Try outside next to the heat pump on the return flow.
Â
@northumberland there would be a big handle which needs turning to close the flow. So if you cant see one, then I doubt you have it - which is odd as freedom specifies the gauze filter in its documents.
This is guide for my Midea and you can see the filter in the bottom and labelled at the top
Â
@batalto Apologies - in an earlier post I said Freedom Heat Pumps were manufacturers - they are not they are wholesalers of Samsung and other products.
@northumberland no they don't make the pumps, but they sell the packages to people to fit. So they should have got everything they needed to install.
@prjohn really doesn't seem to be anything outside only the two pipes (well wrapped with insulation) feeding in/out of the HP. The distance between the outside unit and the cupboard housing the inside pipework is no more than 2.5 mtrs
@batalto thanks for taking up so much of your time - but definitely no big handle which could be turned off
@batalto ref your earlier post I'm going to have to learn about turning down the temp I'm sure it's set on 55Â
to all my helpers :Â this is the reply I have just received from the installer -
First my questionÂ
Morning XXXX – can you tell me if there is any strainer or filter fitted in the ASHP system at Willow View – apart from the BOSS magnetic filter ?
REPLY FROM THE INSTALLER
The system would normally also have a particle strainer on the return pipework back to the heat pump.
I'm not certain any of you are going to believe this next bit :
I replied to the installer with the following
Thanks XXXX – but obviously mine hasn’t a particle filter as this is why it keeps faulting to E911 – as (engineer XXXX) said at the last call out it should have a particle filter. Surely this ought to have been fitted in the beginning and before the installation was signed off. There is no mention in any of the signing off documents of this being required ?
Latest reply from the installer 3 minutes ago
Apologies I have just read the reports from XXXX. It would appear the magnetic filter has been installed instead of the particle filter, normally this would not cause any issue, especially in new system where you should not have non-magnetic particles in the system. Gary has recommended a particle filter is installed as you have an issue with non-magnetic particles in your system.
Â
Northumberland
Does this mean he is now going to fit this particle filter - I do hope so ?
Â
Â
Â
Â
- 21 Forums
- 1,983 Topics
- 43.2 K Posts
- 48 Online
- 2,309 Members
Join Us!
Heat Pump Dramas?
Thinking about installing a heat pump but unsure where to start? Already have one but it’s not performing as expected? Or are you locked in a frustrating dispute with an installer or manufacturer? We’re here to help.
✅ Pre-Installation Planning
✅ Post-Installation Troubleshooting
✅ Performance Optimisation
✅ Complaint Support (Manufacturer & Installer)
Latest Posts
-
Plug and play solar. Thoughts?
What do you think of these plug-and-play Balcony Solar...
By Lucia , 1 hour ago
-
@sandman1600 What I mean is, your UFH power is 79wm2...
By davidnolan22 , 3 hours ago
-
RE: Vaillant AroTherm Plus 7kW
Thank you James for such a complete write up. We also h...
By Judith , 3 hours ago
-
RE: Ecodan Auto Adapt Questions
It wasnt me that mentioned this, was someone else, I wa...
By JamesPa , 4 hours ago
-
RE: Renewables & Heat Pumps in the News
In a move that potentially promises to benefit homeowne...
By Mars , 4 hours ago
-
RE: Vaillant water pressure gauge vs Analogue gauge
I have the same, so equally interested in the answer. ...
By JamesPa , 4 hours ago
-
RE: Volumisers in Heat Pump Systems: Does Placement Matter?
Possibly 40c vs 30c flow has something to do with it…. ...
By SUNandAIR , 6 hours ago
-
RE: Thinking of ripping our my IVT Greenline HT Plus C model and replacing with a gas boiler.
Somebody has to pay for their ignorance! In fairness ...
By JamesPa , 8 hours ago
-
RE: Nibe F2040 ASHP PCB failure
@tarquinadams and @mars hello. We are facing a similar ...
By Delta , 13 hours ago
-
RE: Smart TRV experiences (ideally integrating with Midea heat pump)
Thanks for the analysis of the capabilities of the vari...
By JamesPa , 13 hours ago
-
There’s no definitive magic deltaT for a heatpump, just...
By robl , 22 hours ago
-
Thats simply not true (to any material extent), which i...
By JamesPa , 22 hours ago
-
RE: Confused about Samsung Gen6 Hot Water Controller
@derekdeleon OK right now the water temp is 53.5 and I ...
By ntruby , 22 hours ago
-
Database of heat pump performance data?
Hi all, I really like Heatpunk, especially the way th...
By madbilly , 23 hours ago
-
RE: Air source heat pump roll call
Good idea 🙂 Manufacturer: MideaModel:10kW R32 Monob...
By madbilly , 23 hours ago
-
RE: Are MCS are finally improving (some of) their guidelines?
Is this going to be useful guys? Just trying to move ...
By Judith , 24 hours ago
-
RE: What is the best approach for primaries in heat pump installations?
Don't forget there is no such thing as zero loss insula...
By Judith , 24 hours ago
-
RE: Battery storage to run Heat Pump.
@transparent Flexibility Services are different to w...
By Lucia , 1 day ago
-
RE: Mitsubishi Advanced Auto Adaptation
I know this thread is quite old, but I have been search...
By downfield , 1 day ago
-
RE: help with new bathroom and towel radiator
@adamk I'm sure I recently answered a similar question...
By Lucia , 1 day ago
Latest Topics
-
Plug and play solar. Thoughts?
By Lucia 1 hour ago
-
By JamesPa 4 hours ago
-
Vaillant water pressure gauge vs Analogue gauge
By jeegnesh 5 hours ago
-
Database of heat pump performance data?
By madbilly 23 hours ago
-
By madbilly 23 hours ago
-
Confused about Samsung Gen6 Hot Water Controller
By ntruby 2 days ago
-
help with new bathroom and towel radiator
By AdamK 2 days ago
-
Grant Aerona fine tuning advice needed
By Stopbar 3 days ago