Credit Card Payment – Section 75 – for heat pump installations
Apologies if this has been raised in the past but I couldn't find anything.
My understanding is that if you pay towards your eventual installation cost with a credit card, even a small deposit, then the credit card company becomes jointly responsible with the installer for the whole cost of the goods and service purchased.
So, should it be an unwritten rule, especially when there seems to be a few get rich quick installers about at the moment, to pay at least the deposit with a credit card?
I guess that's the theory but it could help with some of the tragic cases we are hearing about.
Install 13 April 2024 - 4 Bedroom Brick Detached - Ecodan 11.2kw R32 - 25L Buffer - 250L Dhw - All 16 radiators replaced
My experience to date has been that many installers in residential renewables won't accept credit cards.
Luckily our first solar installer did, as they ceased trading before work was due to start. Thanks to Section 75, with just 10 minutes of online form filling we were able to get the full value of the deposit reimbursed in three working days, which illustrated the relevance and value of this process for these kinds of projects.
It was my understanding that only the value of the payments made by credit card are covered by Section 75 in the event that the company defaults on the completed project. Others will have a more informed view than me though.
Mitsubishi Ecodan 11.2kW R32 ASHP; Ecodan DHW cylinder; UFH+rads
20x430W Jinko TOPCON Tiger Neo solar; Luxpower 6kW hybrid inverter; 10kWh LFP battery storage
@richard24738 that is the theory. If you've used a credit option, including making part of the payment with a credit card, to finance the installation, you're protected against mis-selling under the Consumer Credit Act. This implies that your bank or finance provider is required to respond to your complaints, offering you an extra method to seek resolution. I've still not heard of any heat pump cases where this has been implemented, but it is an added layer of protection.
Good to hear that SKD was successful with his solar PV.
But as @skd correctly points out, there aren't many installers that accept credit cards – it's all bank transfers.
Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
Follow our sustainability journey at My Home Farm: https://myhomefarm.co.uk
Ours (installed in Summer 2022) included an insurance backed guarantee and a deposit protection scheme. Happily we have needed neither.
our solar schene IBG had a £100 excess, as I recall. I considered using that for our solar claim but Section 75 thankfully paid in full.Posted by: @glpinxitOurs (installed in Summer 2022) included an insurance backed guarantee and a deposit protection scheme. Happily we have needed neither.
Mitsubishi Ecodan 11.2kW R32 ASHP; Ecodan DHW cylinder; UFH+rads
20x430W Jinko TOPCON Tiger Neo solar; Luxpower 6kW hybrid inverter; 10kWh LFP battery storage
- 25 Forums
- 1,442 Topics
- 30.2 K Posts
- 19 Online
- 1,225 Members
Join Us!
Latest Posts
-
-
RE: Are Octopuses Slowing Consumer Adoption of Heat Pumps?
Yes, it is one of those two who first alerted me to the...
By IvanOpinion , 11 hours ago
-
RE: EV charger installation question – I don't want to bury the cable
The fact that the MCB is rated 16A tells us what we nee...
By Transparent , 12 hours ago
-
RE: Are You Getting the Most Out of Your Renewable Energy?
Thanks, @editor. Ideally it’d be someone who would li...
By Majordennisbloodnok , 14 hours ago
-
RE: Jokes and fun posts about heat pumps and renewables
Unless adequately controlled it could devour your bank ...
By Derek M , 14 hours ago
-
RE: Effect of buffer tank or volumiser on heat pump system
I think that you will find that the best location for a...
By Derek M , 14 hours ago
-
RE: ASHP Commissioning: What Questions Should I Ask the Installer?
@derek-m thanks - will look out for the point regarding...
By Declan90 , 1 day ago
-
RE: Noise problems with newly installed Samsung 8kW ASHP
@editor @kenbone Thanks, I would be very interested ...
By Elton , 1 day ago
-
RE: No-code, plug-and-play monitoring for your heat pump
This is all a bit too frequentist for my liking. The pr...
By scrchngwsl , 1 day ago
-
Relax with 4K drone footage of lawn mowing to a smooth Motown tune
Sending out some chilled weekend vibes to everyone. Lis...
By Mars , 2 days ago
-
RE: Incorrect Billing of Customers with a Smart Meter
The starting point of that discussion on Camelot-Forum ...
By Transparent , 2 days ago
-
Share Your Experiences with Heat Pump Manufacturer Support
Have you ever reached out to your air source heat pump ...
By Mars , 2 days ago
-
RE: Is this a bad installation and is there something wrong with my Samsung heat pump?
@ant87 thanks for that.
By David999 , 3 days ago
-
RE: Aira Heat Pump: Stylish Scandinavian Heating
I might change my mind again, but I'm currently unlikel...
By IvanOpinion , 3 days ago
-
RE: Samsung ASHP scheduling help
@elgreco69 worth reading the GitHub here as that will a...
By morh , 3 days ago
-
RE: ASHP sizing - value of Heat Transfer Coefficient
@toodles Thanks for the explanation I get it now as I h...
By Jancold , 3 days ago
-
RE: Questions about yearly heat pump maintenance
For the installer, I believe servicing and maintenance ...
By Majordennisbloodnok , 3 days ago
-
RE: Rate the quality of your heat pump design and installation
@retrorich It is very worrying that any of this should ...
By Toodles , 4 days ago
-
RE: Spacing for roof fixing bolts ?
There is another consideration...but alas this doesn't ...
By Transparent , 4 days ago
-
RE: Air source heat pumps and noise
Yes, but when they go wrong things get really sticky. D...
By Majordennisbloodnok , 4 days ago
Heat Pump Humour
Latest Topics
-
By David999 10 hours ago
-
Spacing for roof fixing bolts ?
By heat-pump-newbie 6 days ago
-
ASHP sizing - value of Heat Transfer Coefficient
By jamesw 7 days ago
-
Incorrect Billing of Customers with a Smart Meter
By KoRWraith 1 week ago
-
Home energy storage & battery register
By Mars 1 week ago