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Why You Should Think Twice Before Buying a Samsung Fridge Freezer

 
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Last Post by Abernyte 1 year ago
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Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 5 years ago
Posts: 3423
Topic starter 12/04/2024 9:39 am  

My patience with Samsung has run out. You can read our full saga here, and please a comment if you've had a similar experience.

And just when we thought that things couldn't get worse:

https://youtube.com/shorts/Bazwr0j5Z7U


This topic was modified 1 year ago by Mars

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Abernyte
 Abernyte
(@abernyte)
Honorable Member Member
Joined: 3 years ago
Posts: 237
12/04/2024 10:01 am  

Oooh, this is not your favourite appliance!  I have owned a similar but older walk in Samsung fridge freezer with ice maker for years and it has only packed in once when the heater element blew.  Replaced next day by the local refrigeration repairer for £50.  Looks like I have been fortunate.



   
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Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 5 years ago
Posts: 3423
Topic starter 12/04/2024 11:07 am  

@abernyte, yeah, not impressed. I’ve always been pleased by Samsung, and while the product has been poor, it’s the customer support and arrogance that has pissed me off the most. Buy a new fridge is their solution and we’ll give you 25%. How’s that sustainable in any shape or form?


Pre-order: The Ultimate Guide to Heat Pumps

Subscribe and follow our Homeowners’ Q&A heat pump podcast


   
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Abernyte
 Abernyte
(@abernyte)
Honorable Member Member
Joined: 3 years ago
Posts: 237
12/04/2024 11:24 am  

Yeah, decent build quality and repairability should be a given. I was somewhat taken aback when the repair guy pulled heating element the size of my oven grill out of the guts of my fridge...who knew!



   
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