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witchcraft
@witchcraft
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Reputable Member
Joined: Jul 29, 2021
Last seen: Mar 26, 2025
Profile Activity
Topics: 5 / Replies: 86
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RE: Share Your Experiences with Heat Pump Manufacturer Support

Valiant have been superb with me, especially useful as my installer went bust just after my bodged installation.

1 year ago
Forum
Air Source Heat Pumps (ASHPs)
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RE: Rate the quality of your heat pump design and installation

@editor No, Travis Perkins took them to court at the same time as I did and they put the company into insolvency and made the director bankrupt (my co...

1 year ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: My horrific Samsung heat pump installation and experience

@iantelescope I had a remarkably similar experience (though I am happy with the heat pump itself). I ended up taking my installer to court but Travis...

2 years ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Rate the quality of your heat pump design and installation

Absolutely! This forum is how my Valiant system got set up. It was installed by a plumber who had no idea at all. I'm getting towards being happy with...

2 years ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Rate the quality of your heat pump design and installation

@derek-m Yes, @mars took the case to MCS not interested

3 years ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Rate the quality of your heat pump design and installation

@cathoderay Based on the questions they got an average score, if you asked me my views they were charlatans who had no concept of how ASHPs run nor an...

3 years ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Poor

Mine was so bad Mars wrote an article on it. But for the installation itself. No handover, flow temperature at 55 degrees, no weather compensation, ...

3 years ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Vaillant Arotherm Plus problem

@derek-m Handover pack, hmmm a handover of any sort would have been nice 🙂 Thankfully they left a full set of Vaillant docs along with the coke can...

3 years ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Vaillant Arotherm Plus problem

@derek-m Great advice, even better if the really thick install guides are left on site!

3 years ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Vaillant Arotherm Plus problem

Sorted, found out its fault code F.788 - pump not running. The controller manual fault section (left in my garage by the installer muppets) suggested...

3 years ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Vaillant Arotherm Plus problem

@squonk Snap and mine wasn't at all competent either

3 years ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Vaillant Arotherm Plus problem

Yup that's exactly what it is telling me! 🙂 Just got a fault code of F.788 (pump) from the main unit in the garage.

3 years ago
Forum
Air Source Heat Pumps (ASHPs)
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