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witchcraft
@witchcraft
Contributor
Reputable Member
614 kWhs
Joined: Jul 29, 2021
Last seen: Jun 1, 2024
Profile Activity
Topics: 5 / Replies: 86
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Reply
RE: Share Your Experiences with Heat Pump Manufacturer Support

Valiant have been superb with me, especially useful as my installer went bust just after my bodged installation.

10 months ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Rate the quality of your heat pump design and installation

@editor No, Travis Perkins took them to court at the same time as I did and they put the company into insolvency and made the director bankrupt (my co...

1 year ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: My horrific Samsung heat pump installation and experience

@iantelescope I had a remarkably similar experience (though I am happy with the heat pump itself). I ended up taking my installer to court but Travis...

2 years ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Rate the quality of your heat pump design and installation

Absolutely! This forum is how my Valiant system got set up. It was installed by a plumber who had no idea at all. I'm getting towards being happy with...

2 years ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Rate the quality of your heat pump design and installation

@derek-m Yes, @mars took the case to MCS not interested

2 years ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Rate the quality of your heat pump design and installation

@cathoderay Based on the questions they got an average score, if you asked me my views they were charlatans who had no concept of how ASHPs run nor an...

2 years ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Poor

Mine was so bad Mars wrote an article on it. But for the installation itself. No handover, flow temperature at 55 degrees, no weather compensation, ...

2 years ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Vaillant Arotherm Plus problem

@derek-m Handover pack, hmmm a handover of any sort would have been nice 🙂 Thankfully they left a full set of Vaillant docs along with the coke can...

2 years ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Vaillant Arotherm Plus problem

@derek-m Great advice, even better if the really thick install guides are left on site!

2 years ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Vaillant Arotherm Plus problem

Sorted, found out its fault code F.788 - pump not running. The controller manual fault section (left in my garage by the installer muppets) suggested...

2 years ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Vaillant Arotherm Plus problem

@squonk Snap and mine wasn't at all competent either

2 years ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Vaillant Arotherm Plus problem

Yup that's exactly what it is telling me! 🙂 Just got a fault code of F.788 (pump) from the main unit in the garage.

2 years ago
Forum
Air Source Heat Pumps (ASHPs)
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