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Joined: Jan 20, 2022
Last seen: Dec 26, 2025
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Topics: 16 / Replies: 2803
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RE: Incorrect Billing of Customers with a Smart Meter

Well that didn't take long before this new topic alerted an industry expert !It's great to see you here @matmbl 😀 I'm very happy with the ...

2 years ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

We don't yet know if that's what is happening. For example, DCC might've realised the problem and sent commands to all Smart Meters which reduces th...

2 years ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

Part 4 - How the Smart Meter specification facilitates correct use of low cost periods. Energy Suppliers argue that they need to use the internet to...

2 years ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

Do you have any evidence that Octopus' billing system (Kraken) takes into account the Randomised Offset to the Tariff Switching Table?I don't. Altho...

2 years ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

Part 3: The Smart EV Charger Problem Energy Suppliers are aware of the Randomised Tariff Offset. The delay on Smart Meter Switching Timetable is d...

2 years ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

Part 2: All consumers can see the 48 time-periods if they check their daily energy usage on the website of their Energy Supplier, or when using the ...

2 years ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

Here I'm starting the explanation of what @korwraith observed at the start of this topic: A Smart Meter system commonly consists of four devices ...

2 years ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

@editor this is much bigger than you might at first suppose. The issue doesn't just involve EDF.And alerting Ofgem at this stage will likely cause e...

2 years ago
Forum
Electricity, Tariffs, Monitoring & Providers
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RE: Incorrect Billing of Customers with a Smart Meter

Update. Someone needs to instigate an FOI request to DESNZ.I've outlined the situation to Korwraith, but he feels unable to pursue that route.That's q...

2 years ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

We need to note that the Smart Meter itself is accurate and within spec, but the way in which its functionality is being used by an Energy Supplier is...

2 years ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Have Octopus Energy discovered a way to Narnia?

I think the Narnia analogy is very apt. Like Edmond, we are overawed by our first encounter within the magical world of taking heat from thin air. ...

2 years ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Meter Readings - What are theses meters telling me?

We can provide more help if you want...but you'll need to give us something to go on! At this stage we don't yet know if you are the home-owner, nor...

2 years ago
Forum
Electricity, Tariffs, Monitoring & Providers
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