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The good, the bad and the not that great – my heat pump installation

 
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Air Source Heat Pumps (ASHPs)
Last Post by Mars 3 hours ago
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Transparent
 Transparent
(@transparent)
Famed Member Moderator
10070 kWhs
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Joined: 3 years ago
Posts: 1695
28/09/2024 5:22 pm  

Keep receipts, and a diary of what you do.

That will be required if you find yourself going down the route of Arbitration or Small Claims Court.

This discussion topic is also part of your 'evidence'.
Photos are better than just text explanations.

You can't expect a Judge to understand the technical descriptions we're using.

Save energy... recycle electrons!


   
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Burtis
 Burtis
(@burtis)
Trusted Member Member
167 kWhs
Joined: 2 weeks ago
Posts: 29
Topic starter 29/09/2024 9:47 am  

@transparent 

Will do buddy. 

Installer has since replied to my Formal Complaint Letter and said they will get back to me within 10 days so looking like something may happen at least they have replied it's a start. 

Next question is concrete bases....

What are the requirements for this as I think I need to get it removed from the wall to aid the noise levels and pipe routes and make it less commercial looking

 

 

 


   
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Mars
 Mars
(@editor)
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20566 kWhs
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02/10/2024 2:09 pm  

@burtis do you know which consumer code is "behind" your installation: HIES or RECC?

https://renewableheatinghub.co.uk/how-to-complain-about-a-poorly-installed-heat-pump

Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb

Follow our sustainability journey at My Home Farm:https://kirstenandmars.com


   
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Burtis
 Burtis
(@burtis)
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Joined: 2 weeks ago
Posts: 29
Topic starter 02/10/2024 11:45 pm  

@editor 

HIES I believe buddy. 

I have to go through MCS first then HIES after. 

I did call them all to see what's what and it's all pretty confusing 😅


   
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Mars
 Mars
(@editor)
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20566 kWhs
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Joined: 4 years ago
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03/10/2024 7:14 am  

@burtis please keep us updated. It’s definitely a complicated process which isn’t seamless in any way.

Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb

Follow our sustainability journey at My Home Farm:https://kirstenandmars.com


   
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