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[Sticky] Name and shame heat pump installers that have done shoddy work

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witchcraft
(@witchcraft)
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The installers failed to attend the agreed court appointed mediation session so it moves to trial (in around 30 weeks).


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Mars
 Mars
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@witchcraft, 30 weeks. Wow. Talk about having a long game.

Caernarfon 18kW ASHP from Global Energy System – 6.16kW solar PV array
Follow our sustainability journey at My Home Farm
Our heat pump installation: https://youtu.be/c3V0k_GeFOo


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Saz
 Saz
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@witchcraft Not good 'optics' for them I would suggest. It portrays an unwillingness on their part to sort it out. That should go in your favour at trial although I know that means you will wait even longer for a resolution.


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witchcraft
(@witchcraft)
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@saz Apparently it is viewed very much in my favour - fingers crossed


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witchcraft
(@witchcraft)
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And unsurprisingly Greenfoot Heating Solutions Ltd have now ceased trading, Trying to decide whether to pursue them through the courts to become just another person who won't get their money back from a folded company, I think I know the answer.


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Mars
 Mars
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@witchcraft, I’m so sorry to hear that. The system is clearly broken. Are there any avenues left like looking at claiming from RECC to assist with remedial work? I believe that HIES have an "insurance" type system that you can claim from in instances like this.

This post was modified 3 weeks ago by Mars

Caernarfon 18kW ASHP from Global Energy System – 6.16kW solar PV array
Follow our sustainability journey at My Home Farm
Our heat pump installation: https://youtu.be/c3V0k_GeFOo


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Derek M
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Posted by: @witchcraft

And unsurprisingly Greenfoot Heating Solutions Ltd have now ceased trading, Trying to decide whether to pursue them through the courts to become just another person who won't get their money back from a folded company, I think I know the answer.

I suppose that they will just set up business again under a different name.


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witchcraft
(@witchcraft)
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@editor I assume not as MCS and RECC say they cannot enforce financial penalties.  I do think I have probably reached the end of the road.  At least the company isn't around now to cause issues in future to other customers.

 


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Saz
 Saz
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@witchcraft Sorry to hear about this extremely unsatisfactory conclusion to events. It's just diabolical and disillusioning! As with many rogue traders they will probably just set up under a new name as Derek says. It should not be allowed.


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Mars
 Mars
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@witchcraft, are you still willing to write an article for us based on your experience, despite you hitting a dead end? If you are, once it’s published, I’ll send it to the heads of MCS, RECC, BEIS and anyone else I can think of to highlight the failures in the system. This may still prompt some sort of action. Please let me know.

Caernarfon 18kW ASHP from Global Energy System – 6.16kW solar PV array
Follow our sustainability journey at My Home Farm
Our heat pump installation: https://youtu.be/c3V0k_GeFOo


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Mars
 Mars
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@saz, how are things progressing with your issues?

Caernarfon 18kW ASHP from Global Energy System – 6.16kW solar PV array
Follow our sustainability journey at My Home Farm
Our heat pump installation: https://youtu.be/c3V0k_GeFOo


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Saz
 Saz
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@editor Hi Mars, I posted a little update on the other thread but as far as my complaint/write up goes I am aiming to finish by the end of the month. Life has got in the way a bit. As soon as it's done I will of course let you know.

A local tenants organization is running a 'Net Zero week' in June, and they have offered to come out and hear my experience beforehand, and I hope they have the integrity to take on board all the concerns I have and that the Net Zero Week is is not just an event to hard sell any particular products without respecting the fact that for some tenants things have gone very wrong. It's sponsored by Sero Homes and I am quite impressed by what they seem to be doing in Cardiff.

I have been in touch with my local MS Jane Hutt - Minister for Justice in the Senedd and they await my write up too. I have a few other people in mind.


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witchcraft
(@witchcraft)
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@editor Fine with me


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Mars
 Mars
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@witchcraft, that would be great. Please email it to me – editor@renewableheatinghub.co.uk – when you're ready.

Caernarfon 18kW ASHP from Global Energy System – 6.16kW solar PV array
Follow our sustainability journey at My Home Farm
Our heat pump installation: https://youtu.be/c3V0k_GeFOo


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