I do hope you get a decent caseworker @witchcraft.  I feel that everywhere is still using Covid working from home guidance as a reason (excuse sometimes?) for delay. Let's hope that's all it is but I am beginning to think that these bodies are pointless if they can't enforce their standards anyway?

All credibilty will be lost eventually and an industry that can do what it wants and suppress genuine concerns will wreak havoc the more people that in good faith sign up for renewable systems, only to then face genuine issues and not be helped with those issues by these bodies.

RECC won't get involved if there is a pending court case so that is one avenue blocked.

@witchcraft Is it worth going through RECC dispute resolution process first before any court case? The court may then see that ADR and/or mediation has been tried already so this may go in your favour? Also if RECC are worth their salt their process may actually be successful? I'm wondering if anyone on this forum knows of anyone that has been through these processes for heatpumps @editor?

Sadly the court case is already in process (I only knew about the MCS route from Mars on here late last month) Of course if the installer had been at all decent he would have recommended we went that way too, as it is I speak to the court's mediation service on the 25th and will feedback on here.  Frankly I am sick to the back teeth with the whole process.

@witchcraft Yes, I can imagine. I know only too well of the stress involved sadly. I agree with you about your installer and their obligation to point you to MCS straight away in the event of a dispute. The fact that they didn't speaks volumes.

The level of confusion (mine included) in the complaint's procedure is worrying and disconcerting. I'm desperately trying to interview someone from the consumer code to get to the bottom of the correct process. I've received so many misleading snippets of information from credible installers on the subject (all suggesting different avenues) and the only way to get the right answers, in my opinion, is to speak to the head go RECC or HIES. 

The installers failed to attend the agreed court appointed mediation session so it moves to trial (in around 30 weeks).

@witchcraft, 30 weeks. Wow. Talk about having a long game.

@witchcraft Not good 'optics' for them I would suggest. It portrays an unwillingness on their part to sort it out. That should go in your favour at trial although I know that means you will wait even longer for a resolution.

@saz Apparently it is viewed very much in my favour - fingers crossed

And unsurprisingly Greenfoot Heating Solutions Ltd have now ceased trading, Trying to decide whether to pursue them through the courts to become just another person who won't get their money back from a folded company, I think I know the answer.

@witchcraft, I’m so sorry to hear that. The system is clearly broken. Are there any avenues left like looking at claiming from RECC to assist with remedial work? I believe that HIES have an "insurance" type system that you can claim from in instances like this.