Is this a bad installation and is there something wrong with my Samsung heat pump?
@transparent had a look at that and the installation manual posted and I’m fairly sure these panels want extra clamps. Hope they survive the weekend and shall chat with the solar guys. I’m an engineer and from that perspective but just my opinion surely it can’t be expected to hang on like that with the middle bit going up and down. New roof on there as well and I’m sure one coming off won’t be nice.
As you're an engineer, you'll probably want to devise a way of holding down the centre of those panels until your installer arrives next week.
'Ere in rural Devn, we'd use a length o' bailer twine 'round middle, and tighten it on them there rails un'erneath wi' a stick o' hazel from 'edgerow.
Save energy... recycle electrons!
Just went up there and run a strap around the first one, sleep better tonight now.
@david999 it really looks like you’re up against it. Did you buy the house with this pre-installed or did you pay to have the heat pump and PV put in? I think a complaint should be filed in either instance.
Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
Follow our sustainability journey at My Home Farm: https://myhomefarm.co.uk
@editor went in last November and it’s one thing after the other. Whilst under the house looking at those horrendous heating pipes I noticed the cavity insulation beads falling out. Anyway came and inspected, agreed they need to come out, no glue present! Pumped them out and guys turned up to do it again with no glue. Now if I wasn’t there were they going in dry again.
perhaps you can clarify these points.
1. no manifolds fitted just lengths of pipe. Is that correct and how do they work out flow like that because I bet they have no idea of run lengths.
2. Flow is coming through some Trv and some lock shields surely they would have flow all the same and am I correct in that it’s probably crossed over under the house.
3. who do I complain to, samsung?, this company is accredited and can sign off a Samsung 7 year warranty.
4. should I give them a chance to sort it?
5. But I don’t know how bad it is so should I get a Samsung engineer out to survey it.
@david999 you should give them a chance to sort it out, but the issue often turns out they don’t have the competence to rectify the mess they’ve made. I would initiate a complaint and definitely get Samsung involved. Are they MCS certified? Here’s an article that breaks down the process:
https://renewableheatinghub.co.uk/how-to-complain-about-a-poorly-installed-heat-pump
Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
Follow our sustainability journey at My Home Farm: https://myhomefarm.co.uk
@david999 can you remind me where you’re based? If you don’t want to name the installer publicly, can you DM me who they are?
Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
Follow our sustainability journey at My Home Farm: https://myhomefarm.co.uk
@david999, as an update, I reached out to a senior product specialist and trainer at Samsung via LinkedIn to seek assistance and guidance regarding your issue. Our conversation initially showed promise, with the specialist engaging in discussions and making several comments and suggestions on the post. However, a turning point came this morning when I pressed for clarity on Samsung's position regarding installation quality and the prolonged defrosting times you’ve been experiencing, and whether they would send out an engineer to assess your system, as Daikin and Grant have always offered this. It was at this juncture that the specialist’s earlier comments were all deleted.
The crux of the matter that I raised was Samsung’s apparent stance that they had no obligation to assist homeowners in cases where installations were not executed to a satisfactory standard. The conclusion of our correspondence was a brief message from the specialist, wishing you "good luck" as the homeowner, effectively closing the door on any direct support from Samsung in resolving the installation issues.
Following this response, I took the step of escalating the matter to his superiors in the hope that they might offer a more favourable resolution. However, I must admit my skepticism regarding their willingness or ability to provide the necessary assistance. My personal faith in Samsung as a brand has greatly diminished in recent years.
Given these developments, it’s clear that pursuing a formal complaint via the consumer codes is the most viable course of action. This approach not only seeks to address the specific challenges you’ve faced but also underscores the broader issue of manufacturer accountability in ensuring quality installations
Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
Follow our sustainability journey at My Home Farm: https://myhomefarm.co.uk
hoping make some headway before 23rd when I go for surgery for cancer in my left eye a BCC they call it. Picked up at an eye test at specsavers, bless them. But scunnered at the minute, depressed to be honest. But appreciate the support I’m getting.
I suspect MCS are useless and although this company are samsung accredited offering a Samsung enhanced warranty perhaps they will distance themselves who knows but do they want regulators looking over their shoulders with the risk of lucrative contracts pulled. I think it’s easier to put this right and move on and make loads of money than lock swords with me.
- 25 Forums
- 1,442 Topics
- 30.2 K Posts
- 45 Online
- 1,226 Members
Join Us!
Latest Posts
-
@transparent my navitron 20 tube system was installed 2...
By David999 , 28 mins ago
-
RE: Effect of buffer tank or volumiser on heat pump system
Thank you very much for reminding me, Derek. My install...
By DavidAlgarve , 1 hour ago
-
RE: Are Octopuses Slowing Consumer Adoption of Heat Pumps?
Yes, it is one of those two who first alerted me to the...
By IvanOpinion , 16 hours ago
-
RE: EV charger installation question – I don't want to bury the cable
The fact that the MCB is rated 16A tells us what we nee...
By Transparent , 16 hours ago
-
RE: Are You Getting the Most Out of Your Renewable Energy?
Thanks, @editor. Ideally it’d be someone who would li...
By Majordennisbloodnok , 18 hours ago
-
RE: Jokes and fun posts about heat pumps and renewables
Unless adequately controlled it could devour your bank ...
By Derek M , 19 hours ago
-
RE: ASHP Commissioning: What Questions Should I Ask the Installer?
@derek-m thanks - will look out for the point regarding...
By Declan90 , 1 day ago
-
RE: Noise problems with newly installed Samsung 8kW ASHP
@editor @kenbone Thanks, I would be very interested ...
By Elton , 2 days ago
-
RE: No-code, plug-and-play monitoring for your heat pump
This is all a bit too frequentist for my liking. The pr...
By scrchngwsl , 2 days ago
-
Relax with 4K drone footage of lawn mowing to a smooth Motown tune
Sending out some chilled weekend vibes to everyone. Lis...
By Mars , 2 days ago
-
RE: Incorrect Billing of Customers with a Smart Meter
The starting point of that discussion on Camelot-Forum ...
By Transparent , 2 days ago
-
Share Your Experiences with Heat Pump Manufacturer Support
Have you ever reached out to your air source heat pump ...
By Mars , 3 days ago
-
RE: Is this a bad installation and is there something wrong with my Samsung heat pump?
@ant87 thanks for that.
By David999 , 3 days ago
-
RE: Aira Heat Pump: Stylish Scandinavian Heating
I might change my mind again, but I'm currently unlikel...
By IvanOpinion , 3 days ago
-
RE: Samsung ASHP scheduling help
@elgreco69 worth reading the GitHub here as that will a...
By morh , 4 days ago
-
RE: ASHP sizing - value of Heat Transfer Coefficient
@toodles Thanks for the explanation I get it now as I h...
By Jancold , 4 days ago
-
RE: Questions about yearly heat pump maintenance
For the installer, I believe servicing and maintenance ...
By Majordennisbloodnok , 4 days ago
-
RE: Rate the quality of your heat pump design and installation
@retrorich It is very worrying that any of this should ...
By Toodles , 4 days ago
-
RE: Spacing for roof fixing bolts ?
There is another consideration...but alas this doesn't ...
By Transparent , 4 days ago
-
RE: Air source heat pumps and noise
Yes, but when they go wrong things get really sticky. D...
By Majordennisbloodnok , 4 days ago
Heat Pump Humour
Latest Topics
-
By David999 15 hours ago
-
Spacing for roof fixing bolts ?
By heat-pump-newbie 7 days ago
-
ASHP sizing - value of Heat Transfer Coefficient
By jamesw 7 days ago
-
Incorrect Billing of Customers with a Smart Meter
By KoRWraith 1 week ago
-
Home energy storage & battery register
By Mars 1 week ago