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Givenergy batteries not in sync - any ideas? appears not calibration.

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(@tim441)
Reputable Member Contributor
1426 kWhs
Joined: 1 year ago
Posts: 166
Topic starter  

I have a Givenergy Gen1 5kw Hybrid inverter with
3 x 8.2kw batteries
Installed 2020

I have not monitored closely in the past but believe the batteries kept reasonably in sync with similar SOC (state of charge levels) at all times.

For the last few months I have had an issue with the batteries being out of sync and divergence between SOC batteries divergence getting worse.

Despite raising with Givenergy we don't seem to be making progress to resolution. e.g. Recalibration has been tried several times which has only resolved matters for a single charge/discharge cycle at best. They also did a firmware update 

e.g. recently with Reserve set as 4%

Overnight:
aggregate 4% and idle
Primary 29%
Batt1 0%
Batt2 0%

evening:
aggregate 39% and
Primary 66%
Batt1 32%
Batt2 25%

morning:
aggregate 4% and therefore discharge stopped & idle
Primary 23%
Batt1 3%
Batt2 1%

previous day limited solar included
aggregate 16%
Primary 32%
Batt1 15%
Batt2 13%

aggregate 23%
Primary 40%
Batt1 21%
Batt2 19%

aggregate 25%
Primary 42%
Batt1 23%
Batt2 20%

divergence obviously means the capacity of the batteries is not used properly for charge or discharge and is not available for EPS etc.
Have asked Givenergy to investigate & escalate - so far they have tried recalibration and a firmware update without success. Not getting feedback on further actions.

Situation getting worse:
Overnight:
aggregate 4% and idle
Primary 29%
Batt1 0%
Batt2 0%

Yesterday evening:
aggregate SOC 51%
Primary 79%
Batt1 40%
Batt2 35%

I have raised in a Givenergy forum but thought I would add here in case anyone has other suggestions and to highlight the issue.

 

Listed Grade 2 building with large modern extension.
LG Therma V 16kw ASHP
Underfloor heating + Rads
8kw pv solar
3 x 8.2kw GivEnergy batteries
1 x GivEnergy Gen1 hybrid 5.0kw inverter
Manual changeover EPS


   
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(@tim441)
Reputable Member Contributor
1426 kWhs
Joined: 1 year ago
Posts: 166
Topic starter  

even when my aggregate charge has been "full" on SOC the underlying has been nowhere near - and stopped charging.
Primary 99%
Batt1 83%
Batt2 81%

There is no consistency. At times Primary has had the highest charge but at times Primary has been the lowest!

It seems to me there is definitely an issue - as its being raised by a few people. Other people may have the problem but simply be unaware if they are not monitoring.

The lack of responses from @Givenergy is disappointing - indeed worrying.

As Octopus Tracker is cheap today (19.56p) I will kick off a full charge. lets see where it gets to

Listed Grade 2 building with large modern extension.
LG Therma V 16kw ASHP
Underfloor heating + Rads
8kw pv solar
3 x 8.2kw GivEnergy batteries
1 x GivEnergy Gen1 hybrid 5.0kw inverter
Manual changeover EPS


   
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Mars
 Mars
(@editor)
Illustrious Member Admin
15972 kWhs
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Joined: 3 years ago
Posts: 2269
 

@tim441, I'll contact GivEnergy and see if they can assist you.

Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU

Follow our sustainability journey at My Home Farm: https://myhomefarm.co.uk


   
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Mars
 Mars
(@editor)
Illustrious Member Admin
15972 kWhs
Veteran
Joined: 3 years ago
Posts: 2269
 

@tim441, just heard back from GivEnergy. They've suggested that you call their call centre and they'll walk you through everything: 01377 252874.

Let us know what the outcome is. 

Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU

Follow our sustainability journey at My Home Farm: https://myhomefarm.co.uk


   
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(@tim441)
Reputable Member Contributor
1426 kWhs
Joined: 1 year ago
Posts: 166
Topic starter  

@editor thank you very much for taking the trouble. Apologies for slow response as I've been travelling today. I will follow up tomorrow & let you know what they say.

From other discussions it seems this problem has been ongoing for some time & with quite a few people. I suspect some people with 2 or more batteries may not be aware of the problem as it does not trigger any alert. It's seen only by drilling down in app or data etc.

The hope seems to be with a firmware update that's being tested... to solve this and other problems. No release date known.

But I'll try to get a fuller update tomorrow.

Thanks again. 

Listed Grade 2 building with large modern extension.
LG Therma V 16kw ASHP
Underfloor heating + Rads
8kw pv solar
3 x 8.2kw GivEnergy batteries
1 x GivEnergy Gen1 hybrid 5.0kw inverter
Manual changeover EPS


   
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(@tim441)
Reputable Member Contributor
1426 kWhs
Joined: 1 year ago
Posts: 166
Topic starter  

@editor Givenergy have agreed to send an engineer. Not clear if that's to run tests/checks or what has been diagnosed. But will be glad to see them and hopefully get matters resolved so we can maximise usage of the batteries going forward. Thanks for your help. Will update with news.

I'm keen to see a solution as I have recommended Givenergy to quite a few people and hope that they live up to general good impression of good value for decent quality. I have an additional solar project later this year - planning to add battery (or 2 ) and EPS ..... and so far think that will be Givenergy.

 

Listed Grade 2 building with large modern extension.
LG Therma V 16kw ASHP
Underfloor heating + Rads
8kw pv solar
3 x 8.2kw GivEnergy batteries
1 x GivEnergy Gen1 hybrid 5.0kw inverter
Manual changeover EPS


   
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(@saenergy)
Eminent Member Member
86 kWhs
Expert
Joined: 2 years ago
Posts: 13
 

Hi

I install these batteries as well as having a system with two 9.5kWh packs. 

there is an ongoing issue with SOC drop off and I expect this is causing imbalance in your stack. 

if one of the BMS modules reports incorrectly, it will not charge or discharge depending on which way it’s wrong. 

there is an update being tested and is a couple of versions in, one of my clients is a test system. 

it’s very frustrating as there seems to be no real prioritisation from GivEnergy on this point  

whilst I certainly don’t have inside information, the feeling is their focus is on the new EV Charger and All In One product releases as well as the European market expansion.

Hopefully once the new products are released we will see some focus on resourcing this existing problem. 

Internationally recognised award winning installer of heat pumps and stuff


   
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(@tim441)
Reputable Member Contributor
1426 kWhs
Joined: 1 year ago
Posts: 166
Topic starter  

Knowledgeable & helpful Givenergy engineer visit today as arranged. From the log data he was sent as they thought there might be a faulty cell in one battery. Partly based on the voltage data that he said gave more reliable information than SOC. Sounded feasible?

However when stripping down offending battery discovered several connections were not tight by 2 or 3 full turns. Obviously not good! Cleaned up and remade connections. Checked other batteries (which were fine). Started a calibration.

I will monitor in coming days. His view was that the firmware update may not make a difference but will apply it once released.

Listed Grade 2 building with large modern extension.
LG Therma V 16kw ASHP
Underfloor heating + Rads
8kw pv solar
3 x 8.2kw GivEnergy batteries
1 x GivEnergy Gen1 hybrid 5.0kw inverter
Manual changeover EPS


   
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(@tim441)
Reputable Member Contributor
1426 kWhs
Joined: 1 year ago
Posts: 166
Topic starter  

In passing worth noting that the Givenergy "All in one" inverter & battery is likely to be released around end May - similar to Tesla Powerwall

13.5kwh battery
6kw nominal AC output
7.2kw peak power

with additional Gateway to provide whole house backup and 18.4kw nominal AC power

This post was modified 12 months ago by Tim441

Listed Grade 2 building with large modern extension.
LG Therma V 16kw ASHP
Underfloor heating + Rads
8kw pv solar
3 x 8.2kw GivEnergy batteries
1 x GivEnergy Gen1 hybrid 5.0kw inverter
Manual changeover EPS


   
ReplyQuote



(@tim441)
Reputable Member Contributor
1426 kWhs
Joined: 1 year ago
Posts: 166
Topic starter  

Firmware updated yesterday and calibration completed. Early results look encouraging.

small observation this morning:
SOC 72% 52.5v 23c
Primary 68% 52.8v 25.1c
Batt1 72% 53.2v 24.1c
Batt2 72% 52.7v 23.5c

perhaps this differential between the 3 packs is normal. I will keep an eye on it over coming days to see how it looks at various levels of charge/discharge. But overall looks better than before anyway

Listed Grade 2 building with large modern extension.
LG Therma V 16kw ASHP
Underfloor heating + Rads
8kw pv solar
3 x 8.2kw GivEnergy batteries
1 x GivEnergy Gen1 hybrid 5.0kw inverter
Manual changeover EPS


   
ReplyQuote



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