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Joined: Jan 20, 2022
Last seen: Oct 29, 2025
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Topics: 16 / Replies: 2644
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RE: Incorrect Billing of Customers with a Smart Meter

Do you have any evidence that Octopus' billing system (Kraken) takes into account the Randomised Offset to the Tariff Switching Table?I don't. Altho...

1 year ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

Part 3: The Smart EV Charger Problem Energy Suppliers are aware of the Randomised Tariff Offset. The delay on Smart Meter Switching Timetable is d...

1 year ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

Part 2: All consumers can see the 48 time-periods if they check their daily energy usage on the website of their Energy Supplier, or when using the ...

1 year ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

Here I'm starting the explanation of what @korwraith observed at the start of this topic: A Smart Meter system commonly consists of four devices ...

1 year ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

@editor this is much bigger than you might at first suppose. The issue doesn't just involve EDF.And alerting Ofgem at this stage will likely cause e...

1 year ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

Update. Someone needs to instigate an FOI request to DESNZ.I've outlined the situation to Korwraith, but he feels unable to pursue that route.That's q...

1 year ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

We need to note that the Smart Meter itself is accurate and within spec, but the way in which its functionality is being used by an Energy Supplier is...

1 year ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Have Octopus Energy discovered a way to Narnia?

I think the Narnia analogy is very apt. Like Edmond, we are overawed by our first encounter within the magical world of taking heat from thin air. ...

1 year ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Meter Readings - What are theses meters telling me?

We can provide more help if you want...but you'll need to give us something to go on! At this stage we don't yet know if you are the home-owner, nor...

1 year ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Bivalent oil boiler system to work alongside ground or water source heat pump

I can provide a lot of detail on LED lighting. But no one else would find it hidden away on this topic! I use some LED-bulbs, and also create my o...

1 year ago
Forum
Grounds Source Heat Pump (GSHPs)
Reply
RE: Meter Readings

We can have a good guess @potatoman but it depends on where your installer has connected them into the system. These are both power meters with the...

1 year ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Bivalent (or even trivalent!) system design options for a new GSHP installation

For your interest @algienon this is what happens when a 'professional' contractor doesn't bury 440v 3-phase cables deep enough: The large black bo...

1 year ago
Forum
Grounds Source Heat Pump (GSHPs)
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