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Warmflow ASHP costing a fortune to run and ignored by installer

Myanthony · 2022-12-15T21:16:06Z

Hi everyone. I’ve just recently had warmflow ashp fitted and the installer has been ignoring me ever since. It is supposed to run 24/7 but turns off everyday and I assume costs more to restart. I cannot afford extortionate bills, it’s has been 3 weeks and my usage has been over 1500 kWh!! Before heat pump installed I averaged max 100 kWh per month. I am a single woman and have no idea what to do I don’t even have a user manual and as I say I’m being ignored by installer.

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Air Source Heat Pumps (ASHPs)

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Derek M

(@derek-m)

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06/02/2024 12:06 am

@myanthony

We can try to resolve your problems tomorrow if you wish.

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Myanthony

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Topic starter 06/02/2024 5:31 am

Thanks everyone for all help. I don’t get home until after 5 I’ll post a video/pictures to try to give as much detail. However I don’t think there is thermal store as it is emersor and as soon as water is used I hear it heating up again. But that’s not the issue I just need to release blockage for a start. Best Wishes

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Derek M

(@derek-m)

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06/02/2024 3:33 pm

Posted by: @myanthony

↑

Thanks everyone for all help. I don’t get home until after 5 I’ll post a video/pictures to try to give as much detail. However I don’t think there is thermal store as it is emersor and as soon as water is used I hear it heating up again. But that’s not the issue I just need to release blockage for a start. Best Wishes

Please let me know when you are ready to start and confirm that you have a copy of the operating manual.

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Myanthony

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Topic starter 06/02/2024 6:35 pm

@derek-m

Hi I have a digital copy of manual. I really just need to find this y strainer to rule that out first. Thanks

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Derek M

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06/02/2024 6:46 pm

Posted by: @myanthony

↑

@derek-m

Hi I have a digital copy of manual. I really just need to find this y strainer to rule that out first. Thanks

That is assuming that your 'installer' actually installed the Y strainer. Please let me know when you are ready to proceed, though the testing may take several hours.

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Myanthony

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