Praise where Praise is due: Homely
On Saturday morning, our Homely heat pump controller ‘threw a wobbly’ and the house temperature was steadily rising; at the point where it was 2 degrees C above programmed, I switched off the PSU’s to the Homely and the D-Comm units. I then emailed EvergreenEnergy’s Business Development Manager thinking that he would read and action on Monday morning but… Within minutes Paul Williams emailed me and said he would get the ‘lads’ onto it now - which he did. I turned the equipment back on and equilibrium was restored albeit with a very cosy home! We are not sure if it was the ‘Switch off and on again’ as per failed computers instructions but nevertheless, the lads carried out a thorough check of the whole caboodle after I had switched back on. Over the week end, the Homely programming underwent some ‘fundamental tidying up on the backend coding’ and all is working fine again. I had numerous emails from Paul on the Saturday checking how things were with me and again, first thing Monday morning telling me what they had done. I am very grateful to the Homely team and hope I didn’t mess up Paul’s week end. Regards, Toodles.
Toodles, heats his home with cold draughts and cooks food with magnets.
That's terrific service and super pleased that they dealt with your situation so efficiently. Definite gold star for Paul Williams.
Get a copy of The Ultimate Guide to Heat Pumps
Subscribe and follow our Homeowners’ Q&A heat pump podcast
All they need to do now is manufacture a proper in home display/control unit, instead of forcing people to use an app…..
or here’s an idea, just bang an opentherm interface onto their hardware so that they can read the requested room temperature from the finest smart thermostat known to mankind, the Nest….
simply wonderful design and engineering.
Off grid on the isle of purbeck
2.4kW solar, 15kWh Seplos Mason, Outback power systems 3kW inverter/charger, solid fuel heating with air/air for shoulder months, 10 acres of heathland/woods.
My wife’s house: 1946 3 bed end of terrace in Somerset, ASHP with rads + UFH, triple glazed, retrofit IWI in troublesome rooms, small rear extension.
- 26 Forums
- 2,242 Topics
- 49.9 K Posts
- 264 Online
- 5,903 Members
Join Us!
Podcast Picks
Latest Posts
-
RE: New build installation query
Thats a blessing, at least its in the middle. If you c...
By JamesPa , 6 minutes ago
-
RE: Daikin Octopus installation update - I saw my first defrost. 😍😂
Thats encouraging. As I say normal motion in pipework ...
By JamesPa , 8 minutes ago
-
RE: Mitsubishi Ecodan R290 10kW performance
@ecoste In that case there is something very wrong. ...
By JamesPa , 13 minutes ago
-
This is probably the right solution for you, ...
By F1p , 26 minutes ago
-
RE: What should we do with our Aga?
One slightly off-the-wall suggestion is that, if you li...
By Majordennisbloodnok , 52 minutes ago
-
RE: Help me keep the faith with my air source heat pump installation
I think there may be some oddities about the COP report...
By JamesPa , 3 hours ago
-
Apologies as my post clearly interrupted this flow. Whe...
By Batpred , 14 hours ago
-
RE: One room is colder than the rest of the house
I would personally be sceptical about reaching any conc...
By JamesPa , 14 hours ago
-
RE: My experience with 3 heat pump surveys: Heat Geek, British Gas & Octopus
If you paid for any of the assessments try asking for t...
By JamesPa , 15 hours ago
-
@drei Thats a nice designer radiator which it would ...
By JamesPa , 15 hours ago
-
I've created a separate post here, wondering about radi...
By DREI , 17 hours ago
-
RE: Air source heat pump roll call – what heat pump brand and model do you have?
@ecoste, @walnut-tree-cottage these are both great piec...
By JamesPa , 17 hours ago
-
RE: Solar inverters - where does the energy go when clipping?
You will, of course, check the dimensions and weight be...
By Transparent , 22 hours ago
-
RE: Midea ASHP – how to set weather compensation
@pash44pump - there may be other ways you can improve t...
By cathodeRay , 23 hours ago
-
RE: The Hidden Secret to a Successful Heat Pump: Pipe Size Matters
17l/min is enough for only 6kW at 5C DT, not surprising...
By JamesPa , 1 day ago
-
-
RE: End of Summer Time Reminder to Ecodan owners
As I understand it....ha....Melcoud will over ride any ...
By Abernyte , 1 day ago
-
Finding flow temp data from Samsung 16kw HP
Hello, I have a Samsung MIM-E03 16kwh heat pump, and ...
By martingale , 1 day ago
-
RE: Faulty Clivet heat pump out of the box
We would never win these projects as we spend 1 whole d...
By ASHP-BOBBA , 2 days ago


