Forums

Forums
Renewable Heating
Air Source Heat Pum...
Praise where Praise...
 
Notifications
Clear all

Praise where Praise is due: Homely

 
Air Source Heat Pumps (ASHPs)
Last Post by HughF 1 year ago
3 Posts
3 Users
3 Reactions
754 Views
RSS
Toodles
 Toodles
(@toodles)
Famed Member Contributor
11253 kWhs
Veteran
Joined: 2 years ago
Posts: 1818
Topic starter 07/02/2024 12:28 pm  

On Saturday morning, our Homely heat pump controller ‘threw a wobbly’ and the house temperature was steadily rising; at the point where it was 2 degrees C above programmed, I switched off the PSU’s to the Homely and the D-Comm units. I then emailed EvergreenEnergy’s Business Development Manager thinking that he would read and action on Monday morning but… Within minutes Paul Williams emailed me and said he would get the ‘lads’ onto it now - which he did. I turned the equipment back on and equilibrium was restored albeit with a very cosy home! We are not sure if it was the ‘Switch off and on again’ as per failed computers instructions but nevertheless, the lads carried out a thorough check of the whole caboodle after I had switched back on. Over the week end, the Homely programming underwent some ‘fundamental tidying up on the backend coding’ and all is working fine again. I had numerous emails from Paul on the Saturday checking how things were with me and again, first thing Monday morning telling me what they had done. I am very grateful to the Homely team and hope I didn’t mess up Paul’s week end. Regards, Toodles.

Toodles, he heats his home with cold draughts and cooks his food with magnets.


   
👍
2
Quote
Mars
 Mars
(@editor)
Illustrious Member Admin
26254 kWhs
Veteran
Joined: 4 years ago
Posts: 2979
07/02/2024 1:37 pm  

That's terrific service and super pleased that they dealt with your situation so efficiently. Definite gold star for Paul Williams.

Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb

Subscribe and follow our Homeowners’ Q&A heat pump podcast


   
👍
1
ReplyQuote
 HughF
(@hughf)
Noble Member Member
3009 kWhs
Joined: 3 years ago
Posts: 487
07/02/2024 8:59 pm  

All they need to do now is manufacture a proper in home display/control unit, instead of forcing people to use an app…..

 

or here’s an idea, just bang an opentherm interface onto their hardware so that they can read the requested room temperature from the finest smart thermostat known to mankind, the Nest….

simply wonderful design and engineering.

Off grid on the isle of purbeck
2.4kW solar, 15kWh Seplos Mason, Outback power systems 3kW inverter/charger, solid fuel heating with air/air for shoulder months, 10 acres of heathland/woods.

My wife’s house: 1946 3 bed end of terrace in Somerset, ASHP with rads + UFH, triple glazed, retrofit IWI in troublesome rooms, small rear extension.


   
ReplyQuote
Forum Jump:
  Previous Topic
Next Topic  
Share:

Join Us!

Heat Pump Dramas?

Thinking about installing a heat pump but unsure where to start? Already have one but it’s not performing as expected? Or are you locked in a frustrating dispute with an installer or manufacturer? We’re here to help.

✅ Pre-Installation Planning
✅ Post-Installation Troubleshooting
✅ Performance Optimisation
✅ Complaint Support (Manufacturer & Installer)

👉 Book a one-to-one consultation now.

Latest Posts

x Powerful Protection for WordPress, from Shield Security
This Site Is Protected By
Shield Security →