@iantelescope, that is a daunting prospect and I wish you all the best, and it's simply ridiculous that you have found yourself in this situation.

Please feel free to start a new dedicated topic relating to the work you intend to undertake and we'd all love to follow the progress. 

@iantelescope thank you for sharing your saga with us. I have forwarded this onto the MCS and NICEIC for comment.

https://renewableheatinghub.co.uk/left-out-in-the-cold-homeowner-abandoned-by-mcs-nic

@iantelescope and @west - as the most recent members with fresh cases and issues, do either of you have home insurance with a additional legal cover?

Yes have legal cover been there tried that, thanks anyway, they all say take legal action, dead end when no funds left to take action, government in Scotland no help, block you at every turn, even the green party net zero MSP!

Posted by: @iantelescope

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@Derek--m

With my "installer" being STRUCK OFF for the third, and hopefully final time, I will have to repair and replace my heat pump myself.

I  intend with some trepidation, removing the lousy heat exchanger, an unnecessary 200 litre hot water tank and a 50 litre buffer tank.

I will also remove the water valves switching water between the Hot Water Tank and the heat exchanger.

I will also replace a faulty Samsung controller board, hopefully allowing the pulse width modulation motor output to finally work.

How to start, I am full of trepidation... Given my inexperience and the sheer physical size and weight of the heat pump .

@west I’m very curious to hear about your legal process and why that failed.

I've been looking into this subject but can't find a definitive answer. Maybe someone can point me in the right direction. The MCS claims to provide a framework for ensuring the quality of both the installation work and the products used in heat pump installations in the UK. In MCS's own words, "An MCS certificate is proof that your installation has been designed, installed & commissioned to the highest standard using only MCS certified products by an MCS certified installer." That's not really saying an awful lot is it?

Does anyone know what the MCS's parameters, standards or definitions are for a "high standard" installation?

@editor Maybe somewhere from this link Mars

https://mcscertified.com/skills-and-competency/

Regards, Toodles.

Email to Napit, RECC, MCS in July 2023 one of hundreds go around in circles, no one cares As is the norm, with ---------, what is going on, asked for dates gave dates, not suitable, every day this drags on ---- will soon be returning to work, they still don't answer questions, more stress from them, this has gone on for years, even when the inspector says do something they still don't, are they really fit to be approved by Napit, MCS or RECC?

This is a disgrace, can I ask, has all this communication been passed to MCS? This issue has gone on for years before we eventually passed it to RECC, then Napit has been trying for years, still we wait to have this job completed, when will this ever be finished? What is the point of using an "approved" installer soon be 10 years of waiting.

Some of many mails re MCS

Hi, Can I ask a few questions, I have appointed an approved installer to install GSHP

Communication is hard to say the least, often no reply to emails, or phone calls.

Works not completed eg a radiator was ordered in Sept 2020, various issues, wrong size, told me to measure, then they measured, they lost measurements, eventually delivered months ago, still awaiting to be fitted. GSHP was damaged on arrival a new panel was supplied by makers marked on package Oct 2020, arrived here a few months ago, still here in the package. Asked repeatedly for a statement of the account, showing payments, invoices and balance, can't get this, and also missing invoices.

At a total loss, endless issues and no idea who to turn to for advice, what do I do, If I complain I have no chance of getting this resolved.

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@toodles, nope, been through those 😀

@editor and  @west

I was warned , by a retired advocate at the Court of session, the highest court in Scotland, that I would probably win my  case against my , now former , "installer" but  "I would be bankrupted in the attempt."

My MSP has , until recently, provided excellent contacts with the Energy Savings Trust, EST Scotland  and  Home Energy Scotland, HES.

My MSP, EST and HES contacts are very much the exception, however, with my "installer" and the NIC being particularly annoying.

However, I am speechless having received an E-mail from a Scottish Government minister , saying that I should contact the MCS and the NIC for help!!

A further ministerial comment,  that I should examine the EST map of "Installers "  is incredible given  the "installers" absence of experience or competence.

After two years, hundreds of E-mails  I  have no confidence in mu "installer" , the NIC  or the MCS .

ian

@editor 

The MCS has been responsible for re-instating my "installer" on , at least two occasions following the NIC "STRIKING OFF "  my "installer".

The NIC says "that it was NOT the  NIC who has  re-instated my "installer" , implying that it was the MCS who was responsible for re-instating my "installer".

I asked the MCS "what kind of organisation is the MCS" , receiving the reply that the MCS is a charity!!

I further asked how can a private company be a "Charity" receiving the reply that ........................................

"The MCS is a Charity because of it educates the general public about "limiting Energy consumption and the effects of Global Warming!".

So , the MCS is a private company presumably financially benefiting from it's charitable "educational" status!