Enforcement of Standards for Heat Pump installations
There are many bodies which set some level of regulatory control over the installation of heat pumps.
A few offer a complaints procedure for consumers to seek redress in the event of a poor installation.
Whilst responding to a Government public consultation on the Future of Ofgem during February, I came across a paragraph which identified Ofgem, the energy sector regulator, as a statutory enforcement agency.
I have, of course, responded to this question,
but I wondered how any of us here would actually go about involving Ofgem in obtaining a remedy for an improperly-designed or badly-implemented installation.
Until I read this section published by the Dept of Energy Security and Net Zero, I had always assumed that the correct course to pursue a claim under the Consumer Rights Act was through the Citizens Advice Bureaux in UK.
Has @editor ever heard of this route to Ofgem before?
Is a potential complaint to Ofgem restricted to the situation when the HP installation contract is with an Energy Supplier?
Ie that's a company which has a Licence Agreement with Ofgem?
Does @heacol have access to a Compliance Officer who could advise whether an Energy Supplier is obliged to address a Complaint made under the Consumer Rights Act?
Save energy... recycle electrons!
- 22 Forums
- 2,087 Topics
- 46 K Posts
- 48 Online
- 3,379 Members
Trusted Installers
Struggling to find a reliable heat pump installer? A poor installation can lead to inefficiencies and high running costs. We now connect homeowners with top-rated installers who deliver quality work and excellent service.
✅ Verified, trusted & experienced installers
✅ Nationwide coverage expanding
✅ Special offers available
Latest Posts
-
Solar to power Heat Pump for DHW
I have a solar PV inverter rated at 4kW and the Mitsu h...
By DavidAlgarve , 21 minutes ago
-
RE: Mitsubishi Ecodan Fails to Heat Water despite temperature drop
The settings for DHW are the defaults with the target s...
By m1kegibson , 1 hour ago
-
RE: Commencing on an ASHP Installation Process
Quick progress update. It looks like there are only 2 ...
By Sheriff Fatman , 2 hours ago
-
There are DHW tanks with a built in heat pump that take...
By JamesPa , 12 hours ago
-
RE: Vaillant AroTherm Plus 7kW
If the thermostat is connected to the call for heat ter...
By JamesPa , 20 hours ago
-
RE: Renewables & Heat Pumps in the News
Yes I realise I'm picking this up a week late...... but...
By Transparent , 2 days ago
-
@editor Mars if you have any recommendations for down s...
By abam48 , 2 days ago
-
RE: Surface mount or bury primaries for heat pump installation?
@tomasmcguinness HI, The rules is a best practise, the ...
By ASHP-BOBBA , 3 days ago
-
RE: Getting the best out of a heat pump - is Homely a possible answer?
@cathoderay how did you get a script to run for that- d...
By benson , 3 days ago
-
RE: Renewable Heating Hub Homeowners' Q&A Podcast
@ashp-bobba thank you, and equally so, thank you for ta...
By Mars , 4 days ago
-
@judith good to know… I’ll continue to feed Wattson, an...
By Mars , 5 days ago
-
RE: My misgivings about installing ASHP and solar panels via the ECO4 scheme...
@editor great article re accreditation. I note ISO/IEC ...
By Bart , 5 days ago
-
RE: Who's your electricity provider and what's your tariff?
I don't (yet), but my PW3 is due to be installed shortl...
By Old_Scientist , 6 days ago
-
RE: MCS and NAPIT complaints process
@chrislay, is your heat pump complaint still unresolved...
By Mars , 6 days ago
-
RE: ASHP Install from hell - help please
@saf1973 I’ve been going through old cases on the forum...
By Mars , 6 days ago
-
RE: RDSAP10 effect on existing heat pump EPC rating?
@aaron There's the rub, the database does not list my ...
By AF1 , 7 days ago