Forums

Forums
Renewable Heating
Air Source Heat Pum...
alternative to Home...
 
Notifications
Clear all

alternative to Homely - HavenWise. Anyone used it?

 
Page 3 / 6
Air Source Heat Pumps (ASHPs)
Last Post by HCas 7 months ago
70 Posts
11 Users
22 Reactions
6,851 Views
RSS
Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 5 years ago
Posts: 3390
25/01/2025 10:26 am  

@hcas can you please assist @alfapat

Pre-order: The Ultimate Guide to Heat Pumps

Subscribe and follow our Homeowners’ Q&A heat pump podcast


   
👍
1
ReplyQuote
 Alfapat
(@alfapat)
Reputable Member Member
Joined: 3 years ago
Posts: 182
25/01/2025 12:36 pm  

I thought by putting in my Samsung Model details this might

ashp

 help but I have put it in my Profile I think.


   
ReplyQuote
 Broadsman
(@broadsman)
Estimable Member Member
Joined: 1 year ago
Posts: 68
25/01/2025 4:10 pm  

I am intending to try Havenwise when Samsung eventually provide the wifi kit which was supposed to be included with the pump, but they seem to be reluctant to do so. Mine is Gen 7, 12Kwh.  At the moment I am using Planet Atmo device which is great for data, but has no controls.


   
ReplyQuote



 Alfapat
(@alfapat)
Reputable Member Member
Joined: 3 years ago
Posts: 182
25/01/2025 4:21 pm  

@broadsman Not a lot of hope for me then with Gen 5 .Maybe get an answer from the discussion mentioned earlier in this thread by MARS


   
ReplyQuote
 HCas
(@hcas)
Reputable Member Member
Joined: 1 year ago
Posts: 101
25/01/2025 7:29 pm  

@alfapat  For Havenwise, your heat pump needs to be internet connected like @broadsman mentioned. Most heat pumps that are currently being installed are internet connected. And if they are not, recent installs can easily be connected with a WiFi kit from the manufacturer.
I understand you have a heat pump that was installed 8 years ago. Is yours internet connected?

CEO and co-founder at HavenWise


   
🙏
1
ReplyQuote
Morgan
 Morgan
(@morgan)
Noble Member Member
Joined: 4 years ago
Posts: 624
26/01/2025 9:40 am  

@hcas this is probably a dumb question but, how does one know if it's internet connected?

Retrofitted 11.2kw Mitsubishi Ecodan to new radiators commissioned November 2021.
14 x 500w Monocrystalline solar panels.

2 ESS Smile G3 10.1 batteries.
ESS Smile G3 5kw inverter.


   
ReplyQuote
Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 5 years ago
Posts: 3390
26/01/2025 12:43 pm  

Posted by: @broadsman
↑

I am intending to try Havenwise when Samsung eventually provide the wifi kit which was supposed to be included with the pump, but they seem to be reluctant to do so.

Samsung are reluctant to do so? Please elaborate.

Pre-order: The Ultimate Guide to Heat Pumps

Subscribe and follow our Homeowners’ Q&A heat pump podcast


   
ReplyQuote
 Broadsman
(@broadsman)
Estimable Member Member
Joined: 1 year ago
Posts: 68
26/01/2025 12:58 pm  

@editor When the Samsung was delivered I was not aware that it should have included the wi- fi kit DB98-40278A, as my installer had already suggested that he install the modbus board and a Planet Atmos device to enable him to keep track of, and diagnose, any problems which might arise.

However, because Planet do not yet offer any control of settings, I subsequently looked at (Homely and) Havenwise and found that a wifi connection was necessary, but that the kit should have been included with the pump. However, it had not been supplied and my supplier is having difficulty getting Samsung to accept this, and indeed do not seem keen to sell us another one either. Enquiries are  still ongoing.  If anyone from Samsung is reading this, can you help me please?


   
ReplyQuote
Mars
 Mars
(@editor)
Illustrious Member Admin
Joined: 5 years ago
Posts: 3390
26/01/2025 4:45 pm  

Posted by: @broadsman
↑

 If anyone from Samsung is reading this, can you help me please?

Quite honestly, Samsung are a nightmare. Most manufacturers have off days, but Samsung seem to default to being consistently useless and incompetent. Their approach to resolving issues is appalling. I’ve personally forwarded countless problems with Samsung heat pumps from these forums to their head of heat pumps; while they acknowledge the issues, nothing ever gets done. Their customer support is abysmal, which is why it’s no surprise they’re being awkward. I'll contact them on your behalf. What heat pump model and size do you have, and I'll confirm if the wifi kit (DB98-40278A) should have come with it.

Pre-order: The Ultimate Guide to Heat Pumps

Subscribe and follow our Homeowners’ Q&A heat pump podcast


   
ReplyQuote



 Alfapat
(@alfapat)
Reputable Member Member
Joined: 3 years ago
Posts: 182
26/01/2025 6:10 pm  

I would re iterate that thought.

The cowboys who fitted mine 8 yrs ago added the problems to my unit with the installation . 

When they went into liquidation 6 months after endless faults and never getting fixed , nobody would take the resposibility on apart from one firm which was appointed by Freedom pumps to take on Samsung .The firm  altered or corrected the plumbing but couldnt fix the wiring set up.The pump has worked fine itself but no one up here in Moray wants to know.

 

 


   
ReplyQuote
Toodles
 Toodles
(@toodles)
Illustrious Member Contributor
Joined: 3 years ago
Posts: 2050
26/01/2025 6:21 pm  

@alfapat Sounds to me as though we require an Ombudsman solely to deal with heating installations.😒 Toodles.

Toodles, he heats his home with cold draughts and cooks his food with magnets.


   
ReplyQuote
 Broadsman
(@broadsman)
Estimable Member Member
Joined: 1 year ago
Posts: 68
27/01/2025 12:31 pm  

@editor.    Thank you for the offer of contacting Samsung on my behalf. My pump is a Gen 7; 12Kwh, model AE120CXYBEK, and the wifi kit details were supplied in a phone call which I made to Samsung Aircon around October last year. I am happy to supply my installers details and their umbrella supplier, but I think that these should be in a direct email or PM if you need them.

I hope your contact will be able to move this forward to my satisfaction. The pump is working well and I am pleased with it.

Thanks again

 

 


   
👍
1
ReplyQuote
Page 3 / 6
Forum Jump:
  Previous Topic
Next Topic  
Related Topics
Topic Tags:  Homely (5) , HavenWise (1) ,



Share:

Join Us!

Podcast Picks

Latest Posts

Click to access the login or register cheese
x Powerful Protection for WordPress, from Shield Security
This Site Is Protected By
ShieldPRO →