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From thinking about a 7kW Vaillant ASHP to a subpar installation and my complaint.

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(@suzyq)
Eminent Member Member
159 kWhs
Joined: 3 years ago
Posts: 12
Topic starter  

@editor

I am going to try list all complaints down early next week. Is it possible please to run it by you it all by email.?

 

 

 


   
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Mars
 Mars
(@editor)
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21918 kWhs
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@suzyq, yes, please feel to do so. Send to editor@renewableheatinghub.co.uk.

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(@suzyq)
Eminent Member Member
159 kWhs
Joined: 3 years ago
Posts: 12
Topic starter  

Hi @editor . I am just checking to see if you have received any of my emails yet.? I have still to do part 2, I am struggling to put all the information down, as so much in regsrds to the work itself and how the company have dealt with it all. I have also now got a glitch on my laptop, so I now need to get it looked at but will continue when up and running. Thanks

 

 

 

 


   
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Mars
 Mars
(@editor)
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21918 kWhs
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Joined: 4 years ago
Posts: 2703
 

@suzyq, yes, I have received part 1 – I've looked at it and it's very long and detailed, albeit a bit disjointed. What's not clear is at what stage of the complaint process you are at. Please can you update me. I can edit your current issues into a more cohesive document, but just need to know who you have issued a formal complaint to. 

Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb

Subscribe and follow our Homeowners’ Q&A heat pump podcast


   
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(@suzyq)
Eminent Member Member
159 kWhs
Joined: 3 years ago
Posts: 12
Topic starter  
  • Hi @editor . Yes, I'm sorry it's so long.  I am still on with part 2.  I will send this through as soon as I can. The whole install has not been professional have yet to make the full complaint, it needs breaking down into 3 parts. I will try put the details down best I can. There is so much information that it's overwhelming. 
This post was modified 8 months ago by Mars

   
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(@suzyq)
Eminent Member Member
159 kWhs
Joined: 3 years ago
Posts: 12
Topic starter  

Hi @editor 

I'm just checking you hsve received my emails and still able to help with install cimplsints?.i will send through further details if you ate still ok to help with this?.thank you

 


   
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Mars
 Mars
(@editor)
Illustrious Member Admin
21918 kWhs
Veteran
Joined: 4 years ago
Posts: 2703
 

@suzyq yes, I've received them. Please continue sending them, and we'll see what we can do.

Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb

Subscribe and follow our Homeowners’ Q&A heat pump podcast


   
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(@suzyq)
Eminent Member Member
159 kWhs
Joined: 3 years ago
Posts: 12
Topic starter  

@editor great, thank you Mars 😊


   
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