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From thinking about a 7kW Vaillant ASHP to a subpar installation and my complaint.

 
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Air Source Heat Pumps (ASHPs)
Last Post by SuzyQ 5 months ago
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 SuzyQ
(@suzyq)
Eminent Member Member
146 kWhs
Joined: 3 years ago
Posts: 10
Topic starter 12/01/2024 11:05 am  

@editor

I am going to try list all complaints down early next week. Is it possible please to run it by you it all by email.?

 

 

 


   
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Mars
 Mars
(@editor)
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18462 kWhs
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12/01/2024 11:27 am  

@suzyq, yes, please feel to do so. Send to editor@renewableheatinghub.co.uk.

Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb

Follow our sustainability journey at My Home Farm: https://myhomefarm.co.uk


   
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 SuzyQ
(@suzyq)
Eminent Member Member
146 kWhs
Joined: 3 years ago
Posts: 10
Topic starter 20/02/2024 3:15 pm  

Hi @editor . I am just checking to see if you have received any of my emails yet.? I have still to do part 2, I am struggling to put all the information down, as so much in regsrds to the work itself and how the company have dealt with it all. I have also now got a glitch on my laptop, so I now need to get it looked at but will continue when up and running. Thanks

 

 

 

 


   
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Mars
 Mars
(@editor)
Illustrious Member Admin
18462 kWhs
Veteran
Joined: 3 years ago
Posts: 2439
21/02/2024 1:43 pm  

@suzyq, yes, I have received part 1 – I've looked at it and it's very long and detailed, albeit a bit disjointed. What's not clear is at what stage of the complaint process you are at. Please can you update me. I can edit your current issues into a more cohesive document, but just need to know who you have issued a formal complaint to. 

Buy Bodge Buster – Homeowner Air Source Heat Pump Installation Guide: https://amzn.to/3NVndlU
From Zero to Heat Pump Hero: https://amzn.to/4bWkPFb

Follow our sustainability journey at My Home Farm: https://myhomefarm.co.uk


   
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 SuzyQ
(@suzyq)
Eminent Member Member
146 kWhs
Joined: 3 years ago
Posts: 10
Topic starter 28/02/2024 3:18 pm  
  • Hi @editor . Yes, I'm sorry it's so long.  I am still on with part 2.  I will send this through as soon as I can. The whole install has not been professional have yet to make the full complaint, it needs breaking down into 3 parts. I will try put the details down best I can. There is so much information that it's overwhelming. 
This post was modified 5 months ago by Mars

   
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