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My horrific Samsung heat pump installation and experience

iantelescope · 2023-04-08T09:08:30Z

I am, now, in my tenth month in an attempt to get a Working , efficient Heat Pump. I arranged for three quotes for the installation of the heat pump. All three quotes specified that an 8kw Heat pump was required, although from three different manufacturers. On selecting my "installer" I was told that 8W Heat pump were unavailable, and that 6kw "would do". The "installer" then said that the "Warmflow" 6kw Heat pump was also unavailable and that a 5 KW SAMSUNG, that the installer had just received "would do" The installation started on 1st July 2022 was missing five major components including a Flow sensor,Thermostat, Expansion vessel and Two PRV(s). The Heat Pump was , eventually started on 1 August 2022 after numerous "mistakes " in fitting the Flow sensor to the wrong pipe and or the wrong position on the pipe. I have protested to the MCS,NIC RECC,EST Scotland , Consumer complaints Scotland , Citizens advice Scotland and the Scottish Government.. After Ten months when my installed was "struck OFF twice by the NIC " I have been told that "nothing can be done" and that I must seek legal advice Only the intervention of the Scottish Government has saved me from the large bills that have resulted from this fiasco. My SAMSUNG HEAT PUMP continues to generate large electricity bills caused by the large energy consumption caused by the low Flow temperatures . yours ian

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Air Source Heat Pumps (ASHPs)

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Toodles

(@toodles)

Illustrious Member Contributor

Joined: 3 years ago

Posts: 2066

12/08/2024 4:21 pm

@johnmo

NHS.UK "https://www.nhs.uk/conditions/legionnaires-disease/"

Legionnaires' disease
- NHS

Find out more about Legionnaires' disease, an uncommon but serious lung infection you can get from inhaling droplets of water containing bacteria that cause the infection.

Regards, Toodles.

Toodles, he heats his home with cold draughts and cooks his food with magnets.

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Toodles

(@toodles)

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Joined: 3 years ago

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12/08/2024 4:23 pm

and also:

HEALTH.NY.GOV "https://www.health.ny.gov/diseases/communicable/legionellosis/fact_sheet.htm#:~:text=An+outbreak+of+this+disease,illness+was+changed+to+Legionellosis."

Regards, Toodles.

Toodles, he heats his home with cold draughts and cooks his food with magnets.

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Anonymous 5011

(@Anonymous 5011)

Joined: 3 years ago

Posts: 563

12/08/2024 4:24 pm

And

HEATGEEK.COM "https://www.heatgeek.com/hot-water-temperature-scalding-and-legionella/"

Legionella and Water Temperature: What You Need To Know

Stay informed about Legionella water temperature management! Learn about the risks in water systems and how water temperature can prevent Legionnaires' disease

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iantelescope

(@iantelescope)

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Posts: 418

Topic starter 12/08/2024 4:41 pm

@derek-m @jamesPa @johnmo

A simple Thermostat?

Can anyone recommend a no-nonsense Thermostat?

My second problem is my Honeywell Home Thermostat.

My Honeywell home is still producing an apparent cycle time of ~20 minutes:

Notice the RUN Time is also fixed at ~7 minutes:

Can anyone recommend a no-nonsense Thermostat that does NOT switch itself ON and OFF every 5, 10 or 20 minutes?

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Toodles

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12/08/2024 4:44 pm

@johnmo There again, before the ASHP was fitted last year, we had had a vented cylinder fed from a coldwaterb tank in the loft complete. with dust, spider’s webs and goodness knows what else. At one time some years ago. I drained and cleaned out this tank. I’m rather glad we are on an unvented system now! Toodles.

Toodles, he heats his home with cold draughts and cooks his food with magnets.

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Anonymous 5011

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12/08/2024 4:56 pm

Posted by: @iantelescope

↑

Can anyone recommend a no-nonsense Thermostat?

My second problem is my Honeywell Home Thermostat.

My Honeywell home is still producing an apparent cycle time of ~20 minutes:

The problem could be flow temperature to high. The thermostat should really be seen as a means to stop over temperature from solar gain etc) not to control house temperature. If you use it to control temperature by default you are actually flowing too hot. Therefore getting a lower CoP than you should.

For thermostats I like a Computherm Q20RF. Available from Amazon. They have an adjustable hysterisis from 0.1 to 1 in 0.1 intervals. So if set to 20, and 1 deg hysterisis, would let room drop to 19 degs before switching on the heat pump and it would stay in until 21 deg. Set to 0.1 is good for thick screed UFH to stop temperature overshoot.

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iantelescope

(@iantelescope)

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Topic starter 12/08/2024 6:38 pm

@derek-m

Shorting HEX ports !

EAC are located in Ahmadabad , India .

EAC manufacture major components for power stations.

From previous experience, nearly two years ago, I can find nothing about EAC Heat Ex changers.

I also doubt that fitting the Heat ex changer with the inputs and outputs interchanged will affect efficiency.

I will have to remove the Heat Ex changer myself, no one will help , or accept responsibility.

I will simply short out the top two , and bottom two , heat ex changer ports, then removing the second motor .

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Anonymous 5011

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Posts: 563

12/08/2024 7:10 pm

Posted by: @iantelescope

↑

My Heat Ex changer has been configured such that :

K1 = Secondary Cold Input

K4 = Secondary Hot Output

K3 = Primary Hot water Input

K2 = Primary Cold Water Return

The install isn't following normal conventions, but from a heat transfer perspective it shouldn't make to much difference. As long as at one end the flows are the coldest and the other end they are the hottest.

Both flows are forced circulation by pumps so it makes little difference which orientation the heat exchanger has.

The internals of the heat exchanger are design to promote turbulent flow, so you could have more or less turbulence as the flows are effectively the wrong way round on each side of the exchanger.

If you are able to get the cylinder hot enough without immersion, leave as is.

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iantelescope

(@iantelescope)

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Topic starter 12/08/2024 7:26 pm

@johnmo

Many thanks for the info on the Computherm .....I was looking for just such a Thermostat with hysteresis.

My flow temperature is set by the weather compensation, using the Thermostat timer to adjust the Room and therefore Flow temperature to store energy in my pipes and Buffer tank during the Low tariff periods set by Octopus "Cosy".

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iantelescope

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Topic starter 12/08/2024 7:38 pm

@johnmo

Again, many thanks @johhnmo .

I will leave the Heat Ex changer until I can get a good plumber to help.

I have long wanted to remove the HEX, Buffer tank, Second motor , third expansion tank and the excessive Hot water Cylinder but have little confidence, in myself, or this industry.

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