When You Fight Back: How One Couple’s Refusal to Give Up Changed Everything
Ian and Sarah Ward won their heat pump claim after a long fight, exposing installation failures, insurer resistance and the hidden cost of poor workmanship....
complaints
The Wild West of Heat Pump Installations: Cowboys, Bandits, Trailblazers & Sheriffs
The UK heat pump industry is a chaotic Wild West, full of pioneers and outlaws, where the quality of installation varies dramatically. To avoid costly mistakes, homeowners must carefully vet...
ECO4 Heat Pump Installations: Why Homeowners Shouldn’t Feel Guilty About Complaining
The ECO scheme aimed to help low-income UK households switch to renewable heating has faced criticism due to poor installations and rising energy costs, leaving many homeowners frustrated and unsupported....
Heat Pump Complaints: Who Protects Homeowners?
UK homeowners need fair heat pump complaints handling: MCS and RECC must put consumers first and resolve disputes properly....
Fear of the heat pump Cosa Nostra
Over the course of the past 12-18 months we've received countless emails, comments and messages from UK homeowners (via this site and My Home Farm) that have installed air source...
