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Joined: Jan 20, 2022
Last seen: Aug 15, 2025
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Topics: 16 / Replies: 2425
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RE: Incorrect Billing of Customers with a Smart Meter

@korwraith can you please ensure that the information in this forum topic is made available to the member of staff from the Office of the Energy Ombud...

1 year ago
Forum
Electricity, Tariffs, Monitoring & Providers
Topic
Safety update; RCBOs supplying inverters or storage batteries
1 year ago
Forum
Solar Photovoltaic (PV)
Replies: 1
Views: 2189
Reply
RE: Incorrect Billing of Customers with a Smart Meter

Yes, that's the point I'm making in this topic. The Billing being created by our Energy Suppliers correlates 1:1 with the Half-Hour consumption read...

1 year ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

You are correct in your observation @chickenbig Several people have worked out their Randomised Offset using a similar method. Typically they tur...

1 year ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

Part 5 - Has the Randomised Offset been correctly applied? In short - No. Evidence: DNOs are not permitted access to data from individual Smart ...

1 year ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

I agree @derek-m but as I wrote earlier, I don't (yet) understand why the Randomised Offset is included within the secure envelope of the SMETS 2 spe...

1 year ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

Well that didn't take long before this new topic alerted an industry expert !It's great to see you here @matmbl 😀 I'm very happy with the ...

1 year ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

We don't yet know if that's what is happening. For example, DCC might've realised the problem and sent commands to all Smart Meters which reduces th...

1 year ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

Part 4 - How the Smart Meter specification facilitates correct use of low cost periods. Energy Suppliers argue that they need to use the internet to...

1 year ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

Do you have any evidence that Octopus' billing system (Kraken) takes into account the Randomised Offset to the Tariff Switching Table?I don't. Altho...

1 year ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

Part 3: The Smart EV Charger Problem Energy Suppliers are aware of the Randomised Tariff Offset. The delay on Smart Meter Switching Timetable is d...

1 year ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

Part 2: All consumers can see the 48 time-periods if they check their daily energy usage on the website of their Energy Supplier, or when using the ...

1 year ago
Forum
Electricity, Tariffs, Monitoring & Providers
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