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Joined: Jan 20, 2022
Last seen: Aug 18, 2025
Profile Activity
Topics: 16 / Replies: 2429
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RE: Is this a bad installation and is there something wrong with my Samsung heat pump?

Well your contract is with the installer, so the withdrawal of Samsung from direct discussions with you simply puts more pressure on him. If he can'...

1 year ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Is this a bad installation and is there something wrong with my Samsung heat pump?

@david999 - since you need this information in order to decide whether to challenge your installer, I think you'll need a regulation/directive that yo...

1 year ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Spacing for roof fixing bolts ?

There is another consideration...but alas this doesn't feature in the installers' guidance/training by MCS. This diagram shows a generic roof constr...

1 year ago
Forum
Solar Photovoltaic (PV)
Reply
RE: Air source heat pumps and noise

I could do you a video of these organic heat-pumps. Ideal for a "bee role"...They emit a low hum, and never freeze in winter.

1 year ago
Forum
Air Source Heat Pumps (ASHPs)
Reply
RE: Incorrect Billing of Customers with a Smart Meter

@korwraith can you please ensure that the information in this forum topic is made available to the member of staff from the Office of the Energy Ombud...

1 year ago
Forum
Electricity, Tariffs, Monitoring & Providers
Topic
Safety update; RCBOs supplying inverters or storage batteries
1 year ago
Forum
Solar Photovoltaic (PV)
Replies: 1
Views: 2189
Reply
RE: Incorrect Billing of Customers with a Smart Meter

Yes, that's the point I'm making in this topic. The Billing being created by our Energy Suppliers correlates 1:1 with the Half-Hour consumption read...

1 year ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

You are correct in your observation @chickenbig Several people have worked out their Randomised Offset using a similar method. Typically they tur...

1 year ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

Part 5 - Has the Randomised Offset been correctly applied? In short - No. Evidence: DNOs are not permitted access to data from individual Smart ...

1 year ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

I agree @derek-m but as I wrote earlier, I don't (yet) understand why the Randomised Offset is included within the secure envelope of the SMETS 2 spe...

1 year ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

Well that didn't take long before this new topic alerted an industry expert !It's great to see you here @matmbl 😀 I'm very happy with the ...

1 year ago
Forum
Electricity, Tariffs, Monitoring & Providers
Reply
RE: Incorrect Billing of Customers with a Smart Meter

We don't yet know if that's what is happening. For example, DCC might've realised the problem and sent commands to all Smart Meters which reduces th...

1 year ago
Forum
Electricity, Tariffs, Monitoring & Providers
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