Freezing and expensive - our heat pump experience so far
@editor If you remember, I have been expounding on the need for an ombudsman for some time and a more robust Trading Standards, as that is where the client turns first.
To be honest, I feel that MCS is a bit too lightweight to be in control of this and we need to 'beef up' FGas.
We cannot absolve the End User for using unqualified suppliers and installers and a stronger message has to be put across from MCS and Trust mark, spending some of the vasts sums they get from the industry. The use of unqualified is a carry over from the Gas industry of old.
There is also a lack of warranty paperwork not being handed down from the manufacturers to the Client, a common occurence.
@bobbt9866, I do remember you speaking to us about the need for an ombudsman and I think it's well overdue. The MCS, while useful, do not seem to be "aggressive" enough in helping to resolve installation issues, whether they're installed by MCS or non-MCS accredited installers.
It also appears that there is no movement for an ombudsman body to be formed, so with each passing month there may be more and more botched installations that will have to be rectified down the line.
Interesting about the warranties not been handed down either.
Pre-order: The Ultimate Guide to Heat Pumps
Subscribe and follow our Homeowners’ Q&A heat pump podcast
@editor First they need to establish a need and these failures, and they are few, need to get more profile. One failure is more than enough, of course.
I would suggest that the problem is between the supplier and the End User with the former not giving a service and the End user not knowing where to turn.
I get many stories of great heating engineers losing work after doing the surveys and the design because they were 'too dear' and the order being placed for a cheaper price and we know the end result.
In one of the cases I had to deal with it was the builder that made the decision to build ECO Homes but install the kit using unskilled heat pump installers (being polite). A decision was made between them on sizing etc. End Client left in the lurch.
'Luckily enough' this was a Monobloc so no fridge pipework failures to add to the scenario.
Until one of the Quangoes latches on to the need for proper regulation there will be more like these we have experienced.
- 26 Forums
- 2,153 Topics
- 47.3 K Posts
- 20 Online
- 5,673 Members
Join Us!
Podcast Picks
Latest Posts
-
RE: Failing heat pump system - seeking thoughts on a rebuild
@jamespa I think that's a good interim solution James. ...
By bontwoody , 3 hours ago
-
RE: Electricity price predictions
Community energy installations are a great idea, but th...
By Scalextrix , 7 hours ago
-
RE: Can you help with our research: solar panels, EV chargers, home batteries, heat pumps?
I have signed up as well. @belsnugg could you outline ...
By JamesPa , 14 hours ago
-
RE: New Vaillant aroTherm Plus in black - When will it come to the UK?
Ooh, heat pumps in neon blue wrap 🤣 🤣 &...
By Old_Scientist , 15 hours ago
-
@profzarkov Good to know in case it ever happens to me...
By bontwoody , 1 day ago
-
RE: Are Octopuses Slowing Consumer Adoption of Heat Pumps?
I mean, is this surprising? The local installers in my ...
By Alex , 1 day ago
-
@old_scientist sorry, I should have made it clear that ...
By GrahamF , 1 day ago
-
RE: Mitsubishi Ecodan 11kw Defrosting Issue.
@thundermink can you provide photos to illustrate your ...
By Morgan , 1 day ago
-
RE: Boiling Mad: Exposing Radiatorgate
Hi @Rob, I’d be more than happy to contribute. I have ...
By DREI , 1 day ago
-
RE: Solar Power Output – Let’s Compare Generation Figures
@andris a great year - very happy with our system
By Profzarkov , 2 days ago
-
RE: A Customer's Lessons Learnt from a Heat Pump Installation in a Large House
After our rather lengthy meander off piste, I thought I...
By GrahamF , 2 days ago
-
RE: Midea ASHP – how to set weather compensation
@pash44pump - to collect the IAT/OAT data, can I sugges...
By cathodeRay , 2 days ago
-
RE: Ecodan software update. Real or scam?
@vinz86 Contact Mitsubishi and an engineer attends and ...
By ASHP-BOBBA , 2 days ago
-
@drei When I was in local government we were of cours...
By JamesPa , 3 days ago
-
RE: Heat Pump SCOPs – The Truth Might Not Be What You Think
Sufficient system volume is also essential for ensuring...
By Old_Scientist , 3 days ago
-
RE: Flexi-Orb Heat Pump Scheme: A Game-Changer for the UK's Heat Pump Industry
As someone who has suffered from a Heat Pump installati...
By DREI , 3 days ago
-
RE: What crazy nonsense are inverter limits and why are they imposed?
I’ve also got a dual fuel Rangemaster. We originally ha...
By Majordennisbloodnok , 3 days ago
-
RE: Octopus tariffs - a quick comparison
@tim441 I’d agree wholeheartedly with that, with 2 x Po...
By Toodles , 3 days ago