Smart meter not so smart
I live in Yorkshire so am in the northern area for meter communication. I have a 3 phase smart meter fitted by EDF 12 months ago. It has never communicated with the smart meter network managed by Arqiva. EDF have sent out 2 engineers and they have admitted that i have no signal. I have a heat pump and would like to get a TOU tariff to run it.
I have 2 questions
Is there anything I can do to get a signal?
And
is there a map showing the masts in the HG postcode area, so that if there is a large gap I can try to get a group of people together to put pressure on the authority’s to try to get it fixed.
@mikef Have you tried searching in these forums? Information about possible options in such situations has been posted here in the past. @transparent is the resident expert in these matters. Perhaps he can post links to his previous posts.
The first bit of good news is that you're not near Fylingdales.
The usual Arqiva frequency (412 - 424MHz) can't be used there because it would disrupt national security receivers.
However, you are still in the Northern Territory, where the Communications Hubs have no options for adding an external aerial.
The HG post code area is also too far north for someone to try 'breaking the rules' and attempting a connection to the Central Territory using a Comms Hub which talks to Telefonica.
Arqiva operate a wide range of different data-gathering apparatus, including radio-comms for the emergency services.
I don't believe there is map in the public domain which identifies solely the 400-odd transmitter masts which serve the National Smart Meter Network.
The 'correct' way that this should be handled is for your Supplier, EDF, to escalate the issue to DCC.
They have a master map which shows where sites are identified to have 'no signal'.
If there's a cluster, then their engineering team can negotiate possible solutions with Arqiva.
If that too fails, then there is another solution being developed for the 300,000 properties which are known to be permanently beyond the reach of the Telefonica and Arqiva transmission networks.
There is to be a type of In Home Device (IHD) which interfaces both to the Smart Meter Comms Hub via Zigbee 2.5 (at 2.4GHz) and to your home WiFi.
The new firmware will allow it to operate as a gateway.
That allows DCC to direct SMETS Commands across the internet to such properties, and receive data in return.
How does all that sound?
Save energy... recycle electrons!
@transparent Thanks for the info, i will try to get EDF to escalate to the DCC, if that doesn't work i will have to wait for the new WiFi system to go live. I will ask EDF if they have a timetable for this.
I may volunteer to test it for them as if i could use a variable tariff i would probable save a reasonable amount
I will keep you updated if i get anything useful
Cheers
- 22 Forums
- 2,068 Topics
- 45.3 K Posts
- 28 Online
- 3,341 Members
Join Us!
Trusted Installers
Struggling to find a reliable heat pump installer? A poor installation can lead to inefficiencies and high running costs. We now connect homeowners with top-rated installers who deliver quality work and excellent service.
✅ Verified, trusted & experienced installers
✅ Nationwide coverage expanding
✅ Special offers available
Latest Posts
-
RE: Confusion about heat pump sizing
We’ve published a deep dive into heat pump sizing, and ...
By Mars , 1 hour ago
-
We’ve published a deep dive into heat pump sizing, and ...
By Mars , 1 hour ago
-
RE: Kensa GSHP finally installed - now to start the optimisation process
Just had a quick scan of the manual and should be weath...
By Johnmo , 14 hours ago
-
RE: Potentially more choice including air to air heat pump grants
Hi all, I agree, the consultation documents are alway...
By madbilly , 14 hours ago
-
RE: Commencing on an ASHP Installation Process
I think those are pretty much the standard figures that...
By JamesPa , 21 hours ago
-
RE: Load Compensation and Weather Compensation
I think that maybe what the adia thermal system does, b...
By JamesPa , 22 hours ago
-
RE: Enabling WiFi: Samsung ASHP on Smart Things App
@old_scientist @profzarkov thanks to you both for the v...
By Grahamh-uk , 22 hours ago
-
RE: Nibe F2040 periodic warm water increase fails
@tribol here's an official reply from NIBE on your case...
By Mars , 24 hours ago
-
RE: Antifreeze top up for my heat pump - is this a rip off?
Hi guys, let’s keep this thread focused and constructiv...
By Mars , 1 day ago
-
RE: Vaillant & OVO partner up to offer Heat Pump Plus
@ecodan-efficiency On the other hand, the fact that the...
By Richard24738 , 2 days ago
-
RE: How accurate was your heat loss survey?
@scalextrix for our house 1950s detached the air leakag...
By Judith , 2 days ago
-
-
RE: Air Changes per Hour - ACH and the MCS requirement
@matwin If you plan to commission one it might b...
By JamesPa , 3 days ago
-
RE: Jokes and fun posts about heat pumps and renewables
In a similar vein, this recent spell of sustained good ...
By Majordennisbloodnok , 3 days ago
-
RE: Home energy storage & battery register
By the end of next month... 8 kW PV + Tesla Powerwall...
By Algienon , 3 days ago
-
RE: Various different approaches to battery storage.
I thought I'd share my story/journey and experiences he...
By Old_Scientist , 3 days ago
-
RE: Renewables & Heat Pumps in the News
Here on the Forum we're going to need to be increasingl...
By Transparent , 4 days ago
-
What I Wish I Knew Before Installing a Heat Pump
I’m putting together the next Homeowners Q&A episod...
By Mars , 4 days ago
-
RE: Planning Update: 1 Metre Boundary Rule for Heat Pumps Has Been Scrapped
In Scotland they still follow the MCS rules, so the noi...
By Johnmo , 4 days ago