The Renewable Heating Hub Consumer Intelligence Index has been cited in a front-page investigation published by the Financial Times on Friday 5 June 2026, with the story running across the cover and continuing on page three of the print edition.
The piece, which carries the headline “Standards body vows to fix heat pump fitting debacle,” draws on data from the Renewable Heating Hub Consumer Intelligence Index to support its reporting on the UK’s heat pump installation quality crisis.
The Consumer Intelligence Index is the first systematic analysis of five years of UK homeowner forum data on heat pumps and renewable heating, drawing on 61,483 posts and 14,668,734 total forum views accumulated by the Renewable Heating Hub community since February 2021. Among its headline findings is a 24-fold increase in installer quality complaint mentions between 2021 and 2024, a homeowner sentiment ratio at its lowest point in the dataset’s five-year history and 4,929 mentions of MCS across the full period.
Mars, Founding Editor of Renewable Heating Hub, said: “This community has spent five years documenting what is really happening in the UK heat pump market. The fact that the Financial Times has now put that data on its front page is a reflection of what this community has built and what it has made possible. Every homeowner who ever posted here contributed to this.”
The full RHH Consumer Intelligence Index is available now at renewableheatinghub.co.uk/uk-heat-pump-market-report-2026
