Rate & Review Your Heat Pump Installer

We’re committed to raising standards in the renewable heating industry and we can’t do it without your help.

If you’ve had a heat pump installed, please take a few minutes to rate your installer. Your feedback helps us identify the companies that are delivering great work and those that may need to improve.

All feedback is treated confidentially. Your name and postcode are collected only to verify your submission and will never be published or shared with anyone.

You’ll be asked to rate your installer on key areas including professionalism, communication, tidiness, timeliness, quality and overall satisfaction.

Please enable JavaScript in your browser to complete this form.

Installer & Installation Details

of System (up

Homeowner name *

Used only for verification. Your name will never be published or shared with anyone.

Email *

We may contact you to verify your review. Your email will remain private.

Postcode or county *

Used for internal mapping and verification purposes only. This information is strictly confidential.

Installer company name *

Enter the name of the company that carried out your installation.

Date of installation *

Month and year the installation was completed.

Heat Pump Brand and Size Installed *

Example: Vaillant aroTHERM plus 12kW or Mitsubishi Ecodan 9kW. Please give us the brand and size in kW.

Installer Ratings

Professionalism

Selected Value: 0

How professional was the installer in their conduct and communication? 0 = Terrible, 10 = Excellent

Respect for Home & Tidiness

Selected Value: 0

Did the installer protect your property, tidy up and leave the site clean? 0 = Terrible, 10 = Excellent

Timeliness

Selected Value: 0

Was the project completed on time or within a reasonable schedule? 0 = Terrible, 10 = Excellent

Quality of Workmanship

Selected Value: 0

Rate the installer’s technical and aesthetic quality of work. 0 = Terrible, 10 = Excellent

Overall Quality of Installation

Selected Value: 0

Did the system appear well-planned, properly installed and neatly finished based on an accurate heat loss calculation? 0 = Terrible, 10 = Excellent

Commissioning Process

Selected Value: 0

Was the system properly set up and explained to you? 0 = Terrible, 10 = Excellent

Communication

Selected Value: 0

How responsive and clear was the installer throughout the process? 0 = Terrible, 10 = Excellent

Value for Money

Selected Value: 0

Did you feel the overall service provided fair value for the cost? 0 = Terrible, 10 = Excellent

Overall Satisfaction

Selected Value: 0

Your overall rating of the experience. 0 = Terrible, 10 = Excellent

System Efficiency (SCOP)

Optional: Enter the SCOP value or running efficiency if known.

Additional Comments

Add any details about your experience or performance feedback (optional).

Upload Photos of Your Installation (up to 8)

Click or drag files to this area to upload. You can upload up to 8 files.

Please share images of the outdoor unit, indoor system, and finished pipework if possible. If you’d like to submit video, please do so using wetransfer.com addressed to editor@renewableheatinghub.co.uk

Submit

Your feedback will play a vital role in helping us connect homeowners with the most reliable, skilled and trustworthy heat pump installers in the UK.