2026 Best Customer Support Manufacturer Award: Vote and Win a Smart Home Bundle

Who really steps up when things go wrong? Sometimes it’s not the shiny brochure that matters, it’s how a brand supports you when the kit misbehaves. That’s why we’re asking homeowners to vote for the 2026 Best Customer Support Manufacturer Award.

Did your manufacturer make it easy to get help, sort issues quickly and take responsibility? Your vote helps raise the bar for everyone.

And to say thank you, one voter will win an EVE smart home bundle worth over £350, including: EVE Room, EVE Thermo, EVE Thermo Control, EVE Smart Plug and EVE Indoor Camera.

Voting closes in December — have your say and you could win!

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Please provide your details below. Every entry goes into a prize draw. If you don’t provide your name and email address we will not be able to contact you.

Name *

Email *

Which heat pump brand do you own and use? *— Select Choice —AccondAiraAristonBaxiClivetCTCDaikinEcoforestFujitsiGrantGlobal Energy SystemsHaierHeliothermHitachiIdealKensaLGMideaMitsubishi ElectricNIBEOchsnerOctopusPanasonicRielloSamsungStiebel EltronThermal EarthVaillantViessmannWorcester BoschOTHER

What year did you contact the manufacturer's customer support? *

Why did you need to contact the manufacturer? *

• Pre-sales advice
• Installation or commissioning help
• Fault or breakdown
• Warranty claim
• Ongoing technical query
• OTHER

Tick all that apply. If you selected other, please add this information in the text section at the end of this form.

How easy was it to reach the right person? Slider

Selected Value: 0

1 (Impossible) — 10 (Quick and straightforward)

How clear and helpful was the information or advice you received?

Selected Value: 0

1 (Confusing and unhelpful) — 10 (Clear, practical and solved the issue)

you Name you

How fast did they respond overall?

Selected Value: 0

1 (Very slow or no reply) — 10 (Fast, no chasing needed)

How willing were they to actually sort out the problem, not just pass you back to your installer?

Selected Value: 0

1 (Unhelpful, no ownership) — 10 (Took responsibility and solved it)

Would you trust this manufacturer’s support again if something went wrong in future?

Selected Value: 0

1 (No) – 10 (Yes, definitely)

Any extra comments about your experience?

A space to share examples of good or bad support.

Submit

Disclaimer:

By taking part in this vote, you agree that Renewable Heating Hub may use your responses to help produce reports and insights about real-world heat pump performance and customer experience. Any information used for this purpose will be fully anonymised: your name and contact details will never be published or shared.

Your contact information is only used to confirm your entry and to contact you if you win one of our prize draws. We will never sell your data.