Get a clear real-world picture of how UK homeowners truly feel about their heat pumps and use it to strengthen your brand, your products and your installer networks.
If you work in the heat pump industry, whether you’re a manufacturer, supplier, policy advisor or installer network lead, you already know that bold sales claims mean little if they aren’t backed by genuine homeowner satisfaction. The Big Heat Pump Survey 2025 is your chance to see what’s really happening behind closed doors: how well heat pumps are performing, how owners are running them, what they’re saving (or not saving) and where they’re disappointed enough to warn friends and neighbours.
Created and published by Renewable Heating Hub, this new report distils insights from 307 UK homeowners who took the time to share honest feedback on their systems, running costs, installers and brands.
What’s inside the 2025 Report?
This in-depth 50+ page PDF report includes:
- Top Heat Pump Brands Ranked: Satisfaction scores, strengths and weaknesses, with clear commentary. Only brands with feedback have been mentioned and include: Mitsubishi Electric, Vaillant, Daikin, Samsung, NIBE, LG, Panasonic, Grant, Stiebel Eltron, Viessmann, Worcester Bosch, Kensa and Hitachi
- Installer Satisfaction by Brand: See which brands are winning (or losing) homeowner trust because of their installer networks.
- SCOP Performance: How real-world seasonal efficiency compares across brands and home types.
- Running Cost Comparisons: Hard numbers comparing electricity use post-install to old gas, oil or LPG bills and where the real savings appear.
- Property Type Split: Who’s installing what? Brand trends in detached, semi-detached, terraced and rural homes.
- Genuine Homeowner Quotes: Direct, unedited comments revealing what people love, hate or wish they’d known.
- Addendums Packed with Data: Deep dives into comfort, fabric performance, installation issues and the critical role of SCOP awareness.
Why should your business buy this report?
Stay ahead of the competition: If you manufacture heat pumps (or plan to) this data helps you benchmark your brand’s reputation, performance and installer reliability against other players in the UK market.
Arm your sales teams with real stories: Use authentic savings data, positive quotes and property type breakdowns to refine your marketing claims and installer training materials.
Plan with confidence: This is real evidence for your design teams, after-sales leads, customer support staff and training coordinators. Use it to plug knowledge gaps and deliver a better experience for homeowners.
Price: £250
The Big Heat Pump Survey 2025 is now available as a PDF.
If you would prefer to pay by bank transfer, please simply send an email to editor@renewableheatinghub.co.uk