Switching to a heat pump is a major investment, and getting the right advice can save you thousands. Whether you’re planning an installation, dealing with unexpected issues, or struggling with poor workmanship, expert guidance can make all the difference. At Renewable Heating Hub, we connect homeowners with independent heat pump specialists – experienced professionals who aren’t tied to any brands or companies.
Our Services
✅ Pre-installation consultation – Ensure your heat pump is properly designed and sized before installation. Avoid costly mistakes with expert guidance.
✅ Post-installation optimisation – Got a new heat pump but not sure if it’s performing efficiently? Get advice on settings, tweaks, and best practices.
✅ Heat pump troubleshooting – Experiencing issues? We help diagnose and resolve heat pump problems quickly and effectively.
✅ Complaint support for poor installations – Dealing with a bad install? We guide you through the complaint process and help hold installers accountable.
Available Experts
- Brendon Uys: One of the UK’s most respected heat pump experts, with 30+ years of experience designing and installing high-performance, low-temperature systems. If your heat pump isn’t working as it should, Brendon will guide you on how fix it and optimise performance.
- Simon: A highly experienced engineer with over 30 years in commercial HVAC, now specialising in domestic low-carbon heating design and commissioning. With a strong focus on pre-installation design, system validation and troubleshooting, he brings the same approach from large-scale commercial projects to resolving poor-performing domestic heat pump systems.
- Ken Bone: With decades of hands-on experience designing and installing heating systems, Ken is a powerhouse of technical know-how and practical problem-solving. Known for his eye for quality and unwavering commitment to getting things right, he’s the guy you want in your corner when things get tricky.
- Rob: A technical specialist with hands-on experience in heat pump planning, installation, and troubleshooting, helping homeowners get the most from their systems.
- Mars: Specialises in helping homeowners navigate complaints with subpar heat pump installations, providing guidance on resolving issues. With access to Renewable Heating Hub’s platform, he applies strategic pressure to hold installers and organisations accountable.
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Terms of service
The consultation service is designed to provide professional advice and help you better understand your heat pump system. However, please note the following:
- No Guarantee of Resolution: While our experts strive to provide accurate and actionable advice, we cannot guarantee a positive outcome or resolution to any issues discussed during the session.
- Limitations on Heat Pump Models: It may not be possible to provide in-depth analysis or troubleshooting for all makes and models of heat pumps, as our experts’ experience may vary across different systems and technologies.
- Single Session Consultations: Consultations are limited to single 45-minute sessions and do not include ongoing communication or follow-up services. If further support is required, additional sessions must be booked separately.
- Consultation Rescheduling: Experts reserve the right to request changes to scheduled consultation times. Any changes will be communicated promptly, and alternative arrangements will be made whenever possible.
- Non-Refundable Fees: Fees for consultations are paid upfront and are strictly non-refundable, regardless of the outcome or resolution of the issues discussed.
- Payment Processing: All payments are processed securely via Stripe.com. Renewable Heating Hub does not store or have access to your payment details.
- Indemnity & Limitation of Liability: By using this service, you acknowledge that all advice, guidance and recommendations provided during the consultation are based on the information available at the time and the professional expertise of the consultant. Renewable Heating Hub and its experts accept no liability for any actions taken, decisions made, or financial losses incurred as a result of the advice provided. You agree to indemnify and hold harmless Renewable Heating Hub, its consultants and affiliates from any claims, damages or losses arising from the use or application of the advice given during the consultation. This includes, but is not limited to, installation errors, system inefficiencies, manufacturer disputes or financial losses resulting from decisions made based on the consultation. All decisions regarding heat pump installation, maintenance, troubleshooting or complaint escalation remain the sole responsibility of the homeowner. It is strongly recommended that you independently verify any advice given before making financial commitments or modifications to your system.