With a heritage stretching back over 25 years, Good Energy has long been a name trusted by homeowners seeking genuine sustainability. Originally one of the UK’s first 100% renewable electricity suppliers, the company now delivers fully integrated clean energy services (from heat pumps to solar, batteries and EV charging) across the south and Midlands of England.
What sets Good Energy apart isn’t just their longstanding climate mission. It’s their technical expertise, emphasis on bespoke system design, and a remote monitoring service that makes them a standout choice for homeowners who want a high-performance heating system..
“Our average SCOP is 3.6, measured from over 100 installs across a 12-month period,” explains Operations Director Max Waddingham, and regular guest on the Homeowners’ Q&A podcast. “That comes down to getting the design right, not relying on templated solutions and keeping a close eye on performance through remote monitoring.”
No off-the-shelf installs
Whether you’re retrofitting a period property or building a new home, Good Energy’s process is rooted in bespoke design methodology Their in-house team handles everything from the heat loss calculations and surveys to final commissioning, using BS EN 12831 methodology and industry-leading software.
“Customers get a full consultation before we even quote (either virtual or in-person) followed by a tailored design proposal and online walkthrough,” says Max. “We don’t believe in pushy sales or rushed installs. Our goal is a system that’s matched perfectly to the home and the homeowner’s needs.”
A data-driven approach to long-term performance
All installs are fitted with R290 or R32 Midea air source heat pumps, chosen for their reliability, performance and 10-year warranty. But Good Energy doesn’t just install and walk away… they stay connected through a live monitoring platform that tracks SCOP, detects issues and lets engineers make real-time adjustments.
This allows for proactive support: from weather compensation tweaks to resolving setting changes without needing to dispatch an engineer. Every install is closely monitored for the first two weeks, with annual servicing plans designed to ensure long-term reliability.
“I’ve been very impressed with Good Energy’s after care,” says customer Richard. “After monitoring our heat pump’s performance remotely, Good Energy adjusted our settings to provide a more constant, lower level of heat. This improved our efficiency and lowered our bills, without compromising comfort.”
A customer-first ethos from start to finish
Behind the tech is a highly trained, well-supported team. Every installer is either working toward or holds Level 3 ASHP qualifications, backed by ongoing training with Warmer Academy and Heat Geek. A strong internal culture means customers often compliment not just the quality of the install, but the friendliness and care of the team.
“It was genuinely a pleasure to have them in our house,” says Paul from Banbury. “They were brilliant technicians; clean, courteous and great at explaining what was going on.”
Good Energy handles all aspects of Boiler Upgrade Scheme grant applications on behalf of customers and is certified under MCS, HIES and NICEIC. And when something does go wrong? They encourage customers to contact them directly – no long waits or being passed back to manufacturers.
“Our heat pump keeps our house at a very comfortable constant temperature, and it just works. It ticks away in the background and we don’t need to think about it. It’s been a great choice for us. Not only is it sustainable and simple to run, but every step of the way including the quote, installation and our annual service has been a painless, pleasurable experience. We are really happy that we went for it,” says Claire from Wiltshire.
Thinking about installing a heat pump?
If you’re based in the South or Midlands and looking for a top-tier team to handle your transition to renewable heating, one that designs smart, monitors performance and cares deeply about both customers and climate, Good Energy is well worth a closer look.