Forum Privacy Policy
This privacy policy explains how Renewable Heating Hub collects, uses, and protects any information that you provide when using our forums at https://renewableheatinghub.co.uk/forums.
Your Privacy
We are committed to protecting your privacy. Any information you provide when using the forums will only be used in accordance with this policy. We may update this policy from time to time, so please check this page periodically to ensure that you are happy with any changes.
What We Collect
When you register for our forums, we may collect the following information:
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Your name or chosen display name
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Your email address
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Your IP address
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Optional profile information that you choose to provide (e.g., location, signature)
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Posts, comments and interactions made on the forum
How We Use This Information
We collect and use this information to:
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Manage your account and allow you to participate in discussions
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Moderate and maintain a safe, constructive community
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Provide technical support
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Improve the quality of our service and community experience
Anonymised Use of Forum Content
To help homeowners, installers and industry stakeholders better understand the renewable heating landscape, we may analyse and reuse anonymised forum data for the creation of:
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Reports and insights for industry and consumer use
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Editorial content on the Renewable Heating Hub site
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Social media commentary or newsletters
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AI training for our chatbot (Wattson) to provide better assistance to users
No personally identifiable information will be included in any publicly shared data. Your forum contributions may be quoted or summarised, but never with identifying details unless you have given express permission.
Wattson Chatbot
Wattson is our AI-powered chatbot designed to assist visitors with renewable heating questions. Conversations with Wattson are stored in anonymised form and may be reviewed to:
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Improve chatbot accuracy and responsiveness
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Identify recurring user issues for editorial or report content
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Provide insights into public understanding of heat pumps and renewable systems
By interacting with Wattson, you agree that your conversation data may be stored and reused in anonymised form. If you do not wish your chatbot interactions to be used, please do not use the chatbot service.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have implemented suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Cookies and Tracking
Our forums use cookies to ensure functionality, remember your preferences, and enhance your experience. We also use Google services, including Google AdSense, which may use cookies to personalise ads and track ad performance. These cookies may collect data such as IP address, browser type, and browsing activity.
You can manage your cookie preferences through your browser settings or via our cookie consent tool when you first visit the site. For more detailed information, please refer to our main Privacy Policy.
Third-Party Links
Our forums may contain links to other websites. Once you leave our site, we are not responsible for the protection and privacy of any information you provide on those external sites. Please consult the privacy policies of any site you visit.
Your Rights
You may request a copy of the personal data we hold about you. You may also ask us to correct or delete this data. To do so, please contact us using the details provided on our website.
Contact
If you have any questions about this forum privacy policy, please get in touch via our contact form or email address listed on the main site.
Forum Rules
We’re glad you’re here. The Renewable Heating Hub forums are a space for UK homeowners and industry professionals to share experiences, ask questions and exchange insights about heat pumps and renewable heating systems. To keep the space constructive, respectful and useful, please follow the rules below.
Be respectful and constructive
Healthy debate is welcome, but personal attacks, trolling, inflammatory language or rude behaviour won’t be tolerated. Disagree with ideas, not people.
Stay on topic
Please keep your posts relevant to renewable heating, energy efficiency, and related systems. Off-topic posts may be moved or removed at the moderators’ discretion.
No spam or self-promotion
Advertising, unsolicited promotions, affiliate links, or repeatedly linking to your own content or services is not allowed. If you’d like to promote a product, service, or event, contact us about advertising opportunities.
No impersonation or false information
Do not impersonate others, misrepresent your credentials or affiliations, or knowingly share false or misleading information.
Protect your privacy and the privacy of others
Don’t post sensitive personal information — including addresses, phone numbers, account details or date of birth — about yourself or others. This includes via private messages. Posts containing personal information may be removed for your safety.
Users under 16
If you’re under 16, please don’t register or post on the forum.
Use clear, helpful language
We’re here to support one another. Explain things clearly and avoid overly technical jargon where possible, especially when helping others. This is a community for all experience levels.
Moderation and content removal
Moderators reserve the right to edit, move or remove posts or threads that breach these rules or that don’t contribute constructively to the forum. Repeated rule-breaking may result in warnings, post restrictions, or permanent bans.
If you see content that concerns you or violates the rules, please report it to the moderators.
Use of forum content
By posting on the forum, you grant Renewable Heating Hub the right to store and use your contributions anonymously for editorial purposes, community insight reports, and data-driven publications. We will never use identifiable personal information without explicit consent.
Wattson and forum interactions
We use an AI assistant called Wattson to help homeowners get fast, reliable information from our content and discussions. To improve Wattson’s performance and better understand community needs, we may use anonymised excerpts from forum discussions and chatbot interactions in training, reports and public insights.
Google cookies and advertising
This forum uses cookies — including some provided by Google — to improve your experience and support limited advertising. While we do not sell user data, these cookies may personalise ads or track site usage. You can manage cookie preferences via the consent banner. Please refer to our Privacy Policy for more detail.
