Samsung E911 intermittent issue - Air Source Heat Pumps (ASHPs)

RE: Samsung E911 intermittent issue

NetDonkey — Thu, 30 Jan 2025 10:07:25 +0000

Just an update to let everyone know that we are now all back up and running after 2 weeks of no heat in the coldest January in a while.

We finally had the installed agree to drain the system and flush everything through. When he was disconnecting the ASHP from the outside flow and return he removed some lagging beside the shut off valves and spotted something he hadn't noticed before. The shut off valves also had filters in them

10132

Opened them up and they were caked. Cleaned them out and did another flush for good measure and we are back with heating!

Thanks for everyones input into this!!

RE: Samsung E911 intermittent issue

NetDonkey — Sun, 12 Jan 2025 11:39:29 +0000

Just a quick update. It looks like it may be the actual Samsung is broken. Whether it's been caused by the 16 litres of glycol the installer put in for our 12 radiator system or not is still to be seen. Waiting for Samsung to open tomorrow to get them to come out

RE: Samsung E911 intermittent issue

NetDonkey — Fri, 20 Dec 2024 21:51:02 +0000

@editor it’s one of their agents. They did say the name of the company but can’t remember it!

just remembered the name! https://atlasservicessolutions.co.uk/

RE: Samsung E911 intermittent issue

NetDonkey — Fri, 20 Dec 2024 21:47:47 +0000

@editor it’s one of their agents. They did say the name of the company but can’t remember it!

RE: Samsung E911 intermittent issue

Mars — Fri, 20 Dec 2024 21:37:11 +0000

@netdonkey could this be a first for Samsung? 😂 They do have a habit of charging for visits. I’m curious to see whether it’s an actual Samsung engineer or one of their many agents handling the call-out.

But fully agree in you maximising the visit and getting as much as info as you can out them. Looking forward to the update.

RE: Samsung E911 intermittent issue

NetDonkey — Fri, 20 Dec 2024 21:04:42 +0000

@editor as it’s a software upgrade they are recommending, I’m not needing to pay. Going to pick their brains on all the questions I have when they get here too!!

RE: Samsung E911 intermittent issue

Mars — Fri, 20 Dec 2024 20:55:50 +0000

@transparent Samsung service rep coming out on 3/1

Did you have to pay for the visit?

RE: Samsung E911 intermittent issue

ASHP-BOBBA — Fri, 20 Dec 2024 14:01:03 +0000

@netdonkey thats great service

RE: Samsung E911 intermittent issue

Transparent — Fri, 20 Dec 2024 13:59:42 +0000

Sheesh! Ash him/her how many sites they have to visit to implement the firmware change.
... and why they couldn't devise a system to do this remotely.

Yes, it might need the homeowner to authorise the upgrade within the App,

and it might need to be undertaken within a time-window in order to prevent hackers attempting such a route in future.

But we already have such functionality on the UK Smart Meter system, and that was designed a decade ago.

RE: Samsung E911 intermittent issue

NetDonkey — Fri, 20 Dec 2024 13:49:35 +0000

@transparent Samsung service rep coming out on 3/1