Faulty Clivet heat pump out of the box - Air Source Heat Pumps (ASHPs) https://renewableheatinghub.co.uk/forums/renewable-heating-air-source-heap-pumps-ashps/faulty-heat-pump-out-of-the-box-clivet/ Questions and discussions about renewable heating and heat pumps en-GB Wed, 14 Oct 2026 13:51:40 +0000 wpForo 60 RE: Faulty Clivet heat pump out of the box https://renewableheatinghub.co.uk/forums/renewable-heating-air-source-heap-pumps-ashps/faulty-heat-pump-out-of-the-box-clivet/paged/3/#post-52468 Fri, 14 Nov 2025 09:36:25 +0000 @steveimpey glad you got it sorted and agreed- being ignored by Clivet tech support is massively frustrating as I'd expect them to be liaising directly with an end user as well in this scenario, rather than just going through installer. I know their tech support are about as they replied to me about a minor query I had a week or so ago (replied on a Sunday in fairness). Sounds like they've developed new controls rather than recommissioning/rebranding the midea control panel as they had been doing, with evidently some teething problems.

Regarding homely, we had been using this and found it to be a reasonable solution but have since removed and just using manufacturers controls. Therefore I would make sure they sort the native controls issue as well asap and stay on the case with that, so that you have that option as well going forward should you wish to change it for whatever reason (granted many people are happy with homely- just didn't suit us).

]]> Air Source Heat Pumps (ASHPs) benson https://renewableheatinghub.co.uk/forums/renewable-heating-air-source-heap-pumps-ashps/faulty-heat-pump-out-of-the-box-clivet/paged/3/#post-52468 RE: Faulty Clivet heat pump out of the box https://renewableheatinghub.co.uk/forums/renewable-heating-air-source-heap-pumps-ashps/faulty-heat-pump-out-of-the-box-clivet/paged/3/#post-52401 Thu, 13 Nov 2025 14:09:45 +0000 Air Source Heat Pumps (ASHPs) Toodles https://renewableheatinghub.co.uk/forums/renewable-heating-air-source-heap-pumps-ashps/faulty-heat-pump-out-of-the-box-clivet/paged/3/#post-52401 RE: Faulty Clivet heat pump out of the box https://renewableheatinghub.co.uk/forums/renewable-heating-air-source-heap-pumps-ashps/faulty-heat-pump-out-of-the-box-clivet/paged/3/#post-52398 Thu, 13 Nov 2025 13:55:03 +0000 Air Source Heat Pumps (ASHPs) Sune https://renewableheatinghub.co.uk/forums/renewable-heating-air-source-heap-pumps-ashps/faulty-heat-pump-out-of-the-box-clivet/paged/3/#post-52398 RE: Faulty Clivet heat pump out of the box https://renewableheatinghub.co.uk/forums/renewable-heating-air-source-heap-pumps-ashps/faulty-heat-pump-out-of-the-box-clivet/paged/2/#post-52395 Thu, 13 Nov 2025 13:39:57 +0000 Air Source Heat Pumps (ASHPs) Steveimpey https://renewableheatinghub.co.uk/forums/renewable-heating-air-source-heap-pumps-ashps/faulty-heat-pump-out-of-the-box-clivet/paged/2/#post-52395 RE: Faulty Clivet heat pump out of the box https://renewableheatinghub.co.uk/forums/renewable-heating-air-source-heap-pumps-ashps/faulty-heat-pump-out-of-the-box-clivet/paged/2/#post-52394 Thu, 13 Nov 2025 13:37:53 +0000 Well, 'm hoping the saga is now at an end.  The Installers arranged for an electrician to attend yesterday and they installed the Homely system  free of charge.  Although it's only been in 24 hours I have to say, I'm impressed with it already.  The app is very intuitive and easy to use and the set parameters have been followed very  accurately. I'm hoping I now have a fully working system (As it should have been on day one)

I am still disappointed with the slow response from Clivet and from the conversations I've had with my installers, they are not best pleased with Clivet either due to the "software" issues affecting a number of Installs.

Hopefully, Clivet can learn from this and respond in quicker time for other customers in the future.  After all, isn't reputation in any line of busines everything?

]]> Air Source Heat Pumps (ASHPs) Steveimpey https://renewableheatinghub.co.uk/forums/renewable-heating-air-source-heap-pumps-ashps/faulty-heat-pump-out-of-the-box-clivet/paged/2/#post-52394 RE: Faulty Clivet heat pump out of the box https://renewableheatinghub.co.uk/forums/renewable-heating-air-source-heap-pumps-ashps/faulty-heat-pump-out-of-the-box-clivet/paged/2/#post-52387 Thu, 13 Nov 2025 11:27:09 +0000 What a saga.

The one big positive in all of this is that your installer sounds excellent. They’ve clearly gone into bat for you with Clivet. You were absolutely right to push back and effectively reject the system earlier. That’s almost certainly what’s driven the installer to lean so hard on Clivet and then come up with a proper plan B rather than leaving you stuck in limbo.

Clivet saying “the heat pump was never faulty, it’s just a software issue” is nonsense.
If the controller/software stops the system working properly from day one, then the system is faulty, end of. Whether it’s hardware or software is irrelevant to you.

Your contract presumably is with the installer, not Clivet. So the installer stepping up like this is exactly what should happen, they’re the ones who have to make it right. You don’t have to accept a workaround if you don’t want to.

You've been very patient, and you’ve handled it exactly as you should: you gave them a fair chance to fix it, then pushed back when it was clearly going nowhere. 

Hopefully with the Homely in place you can finally just enjoy having a comfortable, efficient system and Clivet can quietly go away and sort out their software.

]]> Air Source Heat Pumps (ASHPs) swwils https://renewableheatinghub.co.uk/forums/renewable-heating-air-source-heap-pumps-ashps/faulty-heat-pump-out-of-the-box-clivet/paged/2/#post-52387 RE: Faulty Clivet heat pump out of the box https://renewableheatinghub.co.uk/forums/renewable-heating-air-source-heap-pumps-ashps/faulty-heat-pump-out-of-the-box-clivet/paged/2/#post-52380 Thu, 13 Nov 2025 09:30:10 +0000
Whilst it is an extra expense, and whilst the controller should definitely work, a Homely controller also gives you a bunch of other good things like automatically setting responsive curves all the time, looking ahead at incoming weather, ability to adapt to a variable tariff, remote access and control for you and the installer - so it would be a good idea whatever imo. 

Good luck with it!]]> Air Source Heat Pumps (ASHPs) Sune https://renewableheatinghub.co.uk/forums/renewable-heating-air-source-heap-pumps-ashps/faulty-heat-pump-out-of-the-box-clivet/paged/2/#post-52380 RE: Faulty Clivet heat pump out of the box https://renewableheatinghub.co.uk/forums/renewable-heating-air-source-heap-pumps-ashps/faulty-heat-pump-out-of-the-box-clivet/paged/2/#post-52338 Wed, 12 Nov 2025 10:41:26 +0000 @steveimpey I’m always watching 👀

My Clivet contacts are all away still and have ignored my emails. I’ll exert some more pressure on them tomorrow using other channels. I’ll keep you updated. 

Would be good to hear from other Clivet owners if they have similar issues.

]]> Air Source Heat Pumps (ASHPs) Mars https://renewableheatinghub.co.uk/forums/renewable-heating-air-source-heap-pumps-ashps/faulty-heat-pump-out-of-the-box-clivet/paged/2/#post-52338 RE: Faulty Clivet heat pump out of the box https://renewableheatinghub.co.uk/forums/renewable-heating-air-source-heap-pumps-ashps/faulty-heat-pump-out-of-the-box-clivet/paged/2/#post-52336 Wed, 12 Nov 2025 10:23:27 +0000 @benson Hi Benson, so an update....The installers have stepped up to the mark and have basically been pushing Clivet to get to the bottom of this.  So....Clivet are now saying the following:

1) The heat pump was never faulty.

2) The issue was a software update for the brand new controllers which apparently do not work in stat mode properly due to incorrect coding.

3) We were the first to experience this issue, but my installer has stated that every Clivet install they  have put in since mine,  have experienced the SAME issues.  This has led to a lot of disgruntled customers.

4) This is just ONE installer.  If this is replicated across other Installers, then this is certainly not good PR for Clivet at the very least!

5) Clivet have apparently stated they have no update as to when this software issue will be resolved!

6)  My installer has now agreed to install a third party controller (Homely) free of charge which will apparently solve the issues.

 

@Mars.......I don't know whether you are still monitoring this thread, but what an absolute balls up from Clivet!  How many other owners are out there with new Clivet installs affected by this software issue?  It's certainly not a great look for them, especially as they're trying to increase their presence in the domestic market.

]]> Air Source Heat Pumps (ASHPs) Steveimpey https://renewableheatinghub.co.uk/forums/renewable-heating-air-source-heap-pumps-ashps/faulty-heat-pump-out-of-the-box-clivet/paged/2/#post-52336 RE: Faulty Clivet heat pump out of the box https://renewableheatinghub.co.uk/forums/renewable-heating-air-source-heap-pumps-ashps/faulty-heat-pump-out-of-the-box-clivet/paged/2/#post-52252 Mon, 10 Nov 2025 17:41:29 +0000 @steveimpey that is disappointing. I am inclined to agree with the sentiments of @ashp-bobba though that you'd want the installer to step up a bit more and be proactive, as that is who your contract is with and they presumably take responsibility for the quality of goods that they are installing. Are Clivet debating with them that it wasn't commissioned properly I wonder....

Again concur with the above that not fully testing it to make sure all is working okay before departing site does not seem great.

]]> Air Source Heat Pumps (ASHPs) benson https://renewableheatinghub.co.uk/forums/renewable-heating-air-source-heap-pumps-ashps/faulty-heat-pump-out-of-the-box-clivet/paged/2/#post-52252