Are Octopuses Slowing Consumer Adoption of Heat Pumps? - Air Source Heat Pumps (ASHPs)

RE: Are Octopuses Slowing Consumer Adoption of Heat Pumps?

Alex — Fri, 05 Sep 2025 14:58:39 +0000

I mean, is this surprising? The local installers in my area gave me quotes that were double what Octopus charges. Not 10 or 20% more. They might not "technically" be rogue traders, but consumers are smart enough to recognise a rip-off, especially when it's dressed with eco-friendly credentials. And for the record, the technical parameters seemed really wrong as well (small radiators etc.)

RE: Are Octopuses Slowing Consumer Adoption of Heat Pumps?

GunboatDiplomat — Sat, 12 Oct 2024 11:55:46 +0000

Heat Geek came straight back to me and sorted it out as the proposal was still active on their books so I don't think you'll have a h issues @davesoa

RE: Are Octopuses Slowing Consumer Adoption of Heat Pumps?

Davesoa — Fri, 11 Oct 2024 08:04:14 +0000

@editor Thanks. They have come across as very professional and I would have every faith in the installer who has quoted to fit a system that performs as stated. But at the price quoted it just is just prohibitive - especially as there are other significant costs on top. Still if I win the lottery tonight...

RE: Are Octopuses Slowing Consumer Adoption of Heat Pumps?

Mars — Fri, 11 Oct 2024 07:51:10 +0000

@gunboatdiplomat The T&Cs do say the refund will take up to 20 days. And there’s always the option of a Section 75 claim if there is any difficulty. I’m sure there won’t be.

And if you do experience any issues, I’ll contact Heat Geek on your behalf, but I’m sure it’ll be fine because they do run a very professional operation.

RE: Are Octopuses Slowing Consumer Adoption of Heat Pumps?

Davesoa — Thu, 10 Oct 2024 20:31:10 +0000

@gunboatdiplomat The T&Cs do say the refund will take up to 20 days. And there’s always the option of a Section 75 claim if there is any difficulty. I’m sure there won’t be.

RE: Are Octopuses Slowing Consumer Adoption of Heat Pumps?

GunboatDiplomat — Thu, 10 Oct 2024 20:12:45 +0000

I went via the Heat Geek website and had the same T&Cs saying the fee was refundable. I'm yet to get the refund after declining my proposal which I need to follow up, especially as I got an email asking me if I still wanted to go ahead and if so to let them know as there was a problem with the installer.

RE: Are Octopuses Slowing Consumer Adoption of Heat Pumps?

Davesoa — Thu, 10 Oct 2024 20:11:19 +0000

@njt Yes I did. I thought (suspected) there would be an upwards adjustment to the final price as a consequence but knew, if I didn’t like the proposal, I could get a full refund.

RE: Are Octopuses Slowing Consumer Adoption of Heat Pumps?

NJT — Thu, 10 Oct 2024 20:07:16 +0000

@davesoa Thanks. I went direct to the installer, maybe that was the difference? Did you go through the heat geek website?

RE: Are Octopuses Slowing Consumer Adoption of Heat Pumps?

Davesoa — Thu, 10 Oct 2024 19:45:48 +0000

@njt I quote from their terms and conditions at the time of agreeing (and paying for) the design consultation. ‘After your Design Consultation has been conducted, you will receive a detailed proposalfor the works to install a renewable heating system at your home…Up to 30 days after youhave received your proposal, if you do not wish to proceed with the installation, you mayrequest a refund of the design consultation fee. We will process this request within 20working days from receipt.’

RE: Are Octopuses Slowing Consumer Adoption of Heat Pumps?

NJT — Thu, 10 Oct 2024 19:33:34 +0000

@davesoa I was led to believe the survey was non refundable but would be taken off the cost if you went on to have it fitted with them? I eventually declined the £375 survey fee from a local heat geek as he only answered emails weekly.