Yes, I have voted; however, I hope my presently 22 month old ASHP + DHW installation would last for perhaps another 15 years so am unlikely to avail myself of any such service any time soon! Such a service is unlikely to include an accurate(!) heat loss survey surely? Capacity of the system and emitter sizing is possibly better carried out ‘on the premises’ isn’t it?

It sounds as though the prospective customer would need to take numerous photos and make many measurements and produce a plan view of the house well in advance for the consultant to evaluate the possible installation. Is a top consultant going to want to put in the effort for a comparatively small fee? Sorry questions, questions I know… Regards, Toodles.

I also voted (no), but I have the benefit of >2 years engagement with this forum (and 'another place').  If I were starting from scratch and wanted/needed to move fairly quickly, I think I would pay £100 certainly, possibly £200.  That said Id probably rather read a book, but thats a personal preference and others will doubtless prefer the one on one approach.

I am a member of a local sustainability group and one of the things we do is attend public events to talk to people.  The level of ignorance about heat pumps, and lack of understanding of energy matters in general, is really quite shocking.  North sea oil possibly did us a disfavour in the long term, energy was too cheap and too easily available so we simply didn't care for decades.  Many people I encounter through this group just haven't got a clue about what matters if they want to reduce their energy costs and/or become greener.

Posted by: @jamespa

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I am a member of a local sustainability group and one of the things we do is attend public events to talk to people.  The level of ignorance about heat pumps, and lack of understanding of energy matters in general, is really quite shocking.

YES!!

That's the real answer.

The better solutions to energy problems can undoubtedly be delivered by community energy action groups.
Government is still trying to steer us towards Net Zero by regulatory controls, grants and targets.
They have yet to tap into the wealth of knowledge available within the wider population.

Community action is not only more effective, but also much cheaper!

After all, there is a Consumer Transformation route identified in the adopted government policy of the Future Energy Scenarios,
but you wouldn't know it by looking at how few resources and incentives that scenario receives from the Exchequer.

@transparent The carrot is far superior to the stick!

I voted for £200 because at start of learning about a year ago it would have been worth it. Not useful now however.

The idea is in theory a good one. However I think 45+ minutes is likely to result in brain overload, except for those who already have a good knowledge of the workings & setups for their heat pump. A possible alternative is for a written question by direct message . Oh yes, we already do this via the Hub!

Nevertheless, direct access to someone at the top of their game is worth paying for, but I would hesitate at paying  more than £100 per hour for an on line meeting.

I think this would be useful for people with a reasonable understanding of their heating systems:  the problem is that the advice may not be understood by the average homeowner who just wants the problem to be fixed.

There would need to be a carefully designed form to capture the problems/issues beforehand and a detailed description / pictures of the system components. You could also offer written feedback on the points raised so that the homeowner has a record of the advice given.

Perhaps consider offering two levels of support:  £100 for the video consult with a supplementary cost for a written follow up?